
TwinCities4Life
An ongoing issue for years which seems to have gotten better is failure to update balances and transactions. Good is you can deposit mobile checks. App works about 9/10 times. You can message support Have to be careful when paying CC. I accidentally took cash withdraw then immediate moved it back. Was charged a cash withdraw fee and doesn't look like they'll credit this mistake. Tried to delete a transfer scheduled in 3 months but fails with error saying it's in progress and can't delete.
1 person found this review helpful
TruStone Financial
April 1, 2022
We are very sorry that you have been disappointed with your experience. We're always looking to improve and we'd like to follow up with you and learn more about your experience. Can you please email us your contact information to socialmedia@trustone.org, so we can follow up? Thank you.

Jacob Lindeen
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Normally works as expected, but today I'm getting errors when updating the balance. It just states error. The issue occurs with online (website) banking as well. I tried to report it to the bank, but that was a less than impressive experience. Maybe, you could have a bug report option in app so everyone didn't have to post a negative app review to get a response?
3 people found this review helpful
TruStone Financial
January 20, 2022
Hello Jacob. Yesterday we experienced updating issues briefly. All systems should be functioning now. If you are still running into issues, please call us at (800) 862-1998. We apologize for any inconvenience. We will be sure to share this with our digital banking team. Thank you.

J Tanning
It's mostly good. Not thrilled with the layout on iPad. Also, bill pay should have a confirmation step to allow you to review details before final submission. It doesn't, and if you are too close to the payment date, or leave the default date, there is no chance to edit or cancel the transaction once you submit it. That's frustrating.
1 person found this review helpful