UTSWMyCare

UT Southwestern

About this app

UTSWMyCare

UTSWMyCare, our new streamlined, one-app solution delivers an exceptional experience that UT Southwestern is known for. UTSWMyCare helps patients easily manage their health and stay connected with their provider all with a sense of security throughout their health care journey. The UTSWMyCare app provides access to medical records, lab results, messaging, prescription refills, scheduling, video visits, and wayfinding. A few features are true differentiators from other health system apps. When completing a video visit, just log into the UTSWMyCare app and have everything from the check-in, visit with your provider, and follow-up scheduling all in one place. When a visit to our main campus is essential, UTSWMyCare has a navigation feature that will give turn by turn visual and audio directions from the parking garage to the front desk at your doctor’s office. For those who prefer a ride sharing service, our patients can access Uber and Lyft from within UTSWMyCare and request a ride to any of our locations. In short, UTSWMyCare will offer a simple and convenient digital experience for our patients.

Ratings and reviews

I was very excited about this app after finding and reading about it! However, the primary feature I was interested in was the wayfinding, and it doesn't work and is unclear. My goal was to locate the building and parking options, I found neither. It's unclear because one I can't waypoint to the building I want to, and also because there's no street names or other standard landmarks on a standard map when in the indoor view. Lot's of potential, but I will soley be sticking with the myChart app.

The document attachment in Messages doesn't work and hasn't for some time. It needs a fix. There's a glitch using my Android phone and it gives me an error message. I am able to do it this by going to the web site instead and sending an attachment to my provider.

I have so many messages and cannot figure out how to delete the very old ones. It is extremely frustrating especially when the app tells me that they are unread but they aren't.