UTSWMyCare

UT Southwestern

About this app

UTSWMyCare

UTSWMyCare, our new streamlined, one-app solution delivers an exceptional experience that UT Southwestern is known for. UTSWMyCare helps patients easily manage their health and stay connected with their provider all with a sense of security throughout their health care journey. The UTSWMyCare app provides access to medical records, lab results, messaging, prescription refills, scheduling, video visits, and wayfinding. A few features are true differentiators from other health system apps. When completing a video visit, just log into the UTSWMyCare app and have everything from the check-in, visit with your provider, and follow-up scheduling all in one place. When a visit to our main campus is essential, UTSWMyCare has a navigation feature that will give turn by turn visual and audio directions from the parking garage to the front desk at your doctor’s office. For those who prefer a ride sharing service, our patients can access Uber and Lyft from within UTSWMyCare and request a ride to any of our locations. In short, UTSWMyCare will offer a simple and convenient digital experience for our patients.

Ratings and reviews

I was very excited about this app after finding and reading about it! However, the primary feature I was interested in was the wayfinding, and it doesn't work and is unclear. My goal was to locate the building and parking options, I found neither. It's unclear because one I can't waypoint to the building I want to, and also because there's no street names or other standard landmarks on a standard map when in the indoor view. Lot's of potential, but I will soley be sticking with the myChart app.

It was working great but a few days ago it completely quit working for me. Now it says it can't update and it won't let me sign in. I have un-installed it and re-installed it and it still won't work. I've talk to another person and they said they ended up having to get a new phone for the app to continue to work and that's not right. If your app quits working after so long and you have to get a new phone for it to work then there is something wrong with your app.

My app will not update. I un-installed it and reinstalled it and it still does t work.