Pak Identity

National Database & Registration Authority

About this app

Pak identity is NADRA’s Online identity issuance service for Pakistani citizens that provides an end-to-end solution for applying for identity card. NADRA has launched this app to facilitate Pakistani citizens to apply for following identity documents
• Modification of CNIC
• Renewal of CNIC
• Reprint / Lost of CNIC
• New NICOP
• Modification of NICOP
• Renewal of NICOP
• Reprint / Lost of NICOP

Functionalities:
• Account creation with email, mobile number and biometric verification.
• User login through biometrics (Fingerprints / Facial)
• User-based inbox with a list of all applications
• Interactive data acquisition
• ICAO-based photograph capture through the mobile camera.
• Fingerprints acquisition through mobile camera
• Digital signature capture through the mobile touchscreen
• Document upload through both mobile cameras and by uploading files
• Attester verification through OTP
• Online payments

Ratings and reviews

Frustrating and Useless App Experience I had a terrible experience with the PAK Identity app. After creating an account, it repeatedly asked for location permissions, which I granted. However, every time I tried to log in, it showed the error message, "We can't retrieve your location at the moment." I attempted to log in multiple times, even trying different phones, but faced the same issue on all three devices. Eventually, after many attempts, I managed to log in, only to discover that

App is a very big headache. It doesn't work. I have been trying for 4 days, but the app gives "an error occurred while processing your request. Please try again later". Even I uninstall and reinstall, installed on other devices with different OS but same error, do something with it, it really gives headache. Foreign nationals cannot upload or do anything.

Fingerprint scanning option is frustrating. there must be alternate of built in fingerprint scanner for each finger rather than camera scanning technique which is not working at all. After so many attempts I finally decided to go to NADRA office. I don't know what's the use of this modern app if it is not fulfilling its purpose. For me it's a flaw.

What's new

This version (3.1) introduces the latest updates, bringing following improvements to the application:
Experience a smoother and more efficient application process.
Minor bugs have been resolved for a more stable experience.