
PATRICIO BERNADETTE S
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Like the other review that I read, I have experienced the "failed transaction" withdrawal via instapay. It says that they didn't deduct the amount I was supposed to withdraw, but when I checked it, it's all gone and it didn't show up on the "activity" section. I will edit my review once you fixed this bug. Updates: They refunded the money to my account, however they still charged me the โฑ15 for the failed transaction on my first withdrawal, but it's okay. Thank you for fixing the errors.
14 people found this review helpful

Jason Aquino
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It works fine but I hate the fact that a failed transaction (to a bank via Instapay) won't show up in the "Activity" section and that money didn't come back to my Pouch wallet very quickly so you need to reach out to Pouch.ph's official Messenger with a screenshot of it. Also it's too buggy.
9 people found this review helpful
Pouch PH Inc
September 20, 2023
Hi Jason, this may have been a bug in our transaction history list and/or you may have to swipe down to refresh. Our dev team has made improvements to that screen so hopefully you no longer encounter this issue. If you are still having issues please send a screenshot to support@pouch.ph so we can troubleshoot further! Best. Ethan (founder).