MyPrimetel

Primetel

About this app

Manage your account and services Internet | Mobile | TV:
- Check your balance (data, minutes, sms)
- View and pay your bill
- Change your WiFi name and password
- Transfer your eSIM to your new device
- Convert your SIM to an eSIM
- Manage your monthly Spending Limit
- Change your payment method
- Top-up easily and securely
Useful tools:
- Receive Name Day notifications
- Find on-call pharmacies, green points and petrol stations
- Create your personal QR contact card
- Football highlights & goals
Instant application:
- Be the first to learn about the new Primetel offers
- Apply online quickly and easily through the app

Ratings and reviews

The old app was better for me. You could see the call history and more info about your account. Now you can only see the plan in general and the amount you spent. In my app i don't have the plan option like the screenshot (to change plan for example). Also it doesn't say when your contract is ending.

This app is seriously flawed and dated. As soon as I open the app, there's an intro screen? Such intros don't introduce anything than just consume energy and time for the user that downloaded your app. We already know its Primetel, we downloaded your app, no need for introductions and pointless logo animations. After that is done, I can't do absolutely anything because the page is buffering indefinitely. Fix your UX, and seriously redo the whole thing otherwise you wasted your money on nothing.

Could be better. My real problem with Primetel, and I have been a customer for around 12 years or more, is that they are not very flexible. I have a package that I use only about a third of, but they will not exchange unused services for those that I will use. All they say is buy a bigger package. Great, then I waste even more money and even more service goes unused.

What's new

We are constantly working to improve our app experience. This update includes improvements and bug fixes for better performance.