Reqova - спасение саппорта

Hakta

About this app

Reqova — an app for technical support agents

Respond to customers, manage your ticket queue, and respond instantly — no matter where you are.

Reqova is an omnichannel support platform: queries from website chat, mobile apps, and integrations are collected in a single window. The mobile app gives agents everything they need right from their smartphone.

Features:
• All chats for your projects — in one app. Filter by status, search, and a "My Tickets" mode.
• Real-time messages — new queries and customer responses arrive instantly.
• Push notifications about new messages — never miss a single query, even when the app is minimized.
• Quick responses — a ready-made template tree for common questions.
• Chat status management: open, pending, resolved, closed.
• Availability toggle: online, away, offline.
• See which colleagues are already working on the chat, eliminating duplicate work.
• Customer context at your fingertips: name, email, phone number, and data from your systems.
• Internal team notes, invisible to the customer.

Best for:
The app is designed for support staff—operators, supervisors, and administrators—who work on the Reqova platform. It's a work tool, not a chat for end customers.

Account required:
To use, you need a Reqova account and access to at least one support project. You can create a project and invite operators at reqova.ru.

Why Reqova:
The team responds faster, customers receive responses on time, and managers see quality and workload metrics. The mobile app makes support truly mobile.

What’s new

Мы готовим Рекова к работе в виде системы тикетов с приёмом вопросов пользователей по email