Cher Agard
- Flag inappropriate
- Show review history
Some of your drivers are very rude and lack proper customer service and etiquette. Because why are they accepting the rides, reaching the venue and then canceling after informing the person that they are outside? It's very annoying and disrespectful. And I can't even rate the driver for their lack of service. There should be something in place to avoid these things from happening, especially if it took them a while to get a ride or have to be somewhere for a certain time.
6 people found this review helpful
allRiDi Limited
27 February 2024
This doesn't seem right. We want to take a closer look at this for you. Please send a note to support@allridi.com so we can connect.
Lady Arisa
- Flag inappropriate
- Show review history
I'm happy to say that I've used the app multiple times and have successfully gotten rides accepted, even though it does take some time for this to happen. They are many cars around these days on the map however the difficulty to get a car has not significantly improved. My major complaint however is the inaccuracy of the map used in this app. The map addresses are utterly wrong in my area, which confuses the drivers, as they tend to think I'm from the area the map is saying. Please fix.
23 people found this review helpful
allRiDi Limited
29 September 2022
We're always looking to improve your experience. Any specific incident we can look into for you? Let us know by reaching out to support@allridi.com.
Rachael N. C.
- Flag inappropriate
- Show review history
I've been using this app for over a year consistently. However, the app itself has been laiden with problems and there is room for improvement on the customer support side. I've reached the point where I may discontinue this service. It can't just be about the bottomline. If you're unable to be straightforward with your clientele, resolve issues & inform them of said issues in-app for both your user-base & your drivers, then we have a problem. No drivers or customers means you have no business.
14 people found this review helpful