Tim Weil
Awesome app. I had a difficult time pairing so I contactes support and even though it was 3am they got back to me promptly and was able to get me connected quickly. I have had a minus2a for 6 years, it died (my fault) so when I got a new one I got it with wifi. It is amazing, after years of pushing button combos the app makes it so much easier and verisitile. From the performance of the unit, app control to tech support I cannot imagine it being any better.
Thank you for the great feedback and kind words regarding our customer service! We are pleased that you enjoyed the app. If there is anything we can do for you in the future, just let us know at Customerservice@rabbitair.com!
Have a wonderful day!
Matthew Gilbert
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Edit Aug '21, from 4 to 5 stars: the app now has the ability to schedule auto mode, making it basically perfect! Wifi and app setup was painless (compared to some other brands' broken apps) and features all work. One feature I find it lacking is the ability to use auto/pollen mode within the schedule. I'd like to be able to schedule "turbo" speed during hours where the noise won't be distracting, but otherwise keep it on pollen mode. That's unfortunately not possible with the current scheduler.
9 people found this review helpful
Rabbit Air
January 21, 2021
Hello Mathew, Thank you for your great feedback and suggestion! This feature will hopefully be made available in the near future as it is highly requested. Please reach out to us if you ever need assistance, Kind Regards, Rabbit Air
Denise Marie
This app is useless. I tried to connect to wifi (yes, I have 2.4) and/or Bluetooth almost 2 years ago and gave up. I have since moved, have a new router and still can't connect to either one. Bluetooth goes to wifi connection anyway so that won't work. Sonos speakers, Google home, Phil Hue etc connect with no issues. There is no WAP button/symbol on my Cox router! Not user friendly! Uninstalling this unusable app. Disappointed as this is an expensive air purifier. It should connect easier.
7 people found this review helpful
Rabbit Air
February 11, 2023
This doesn't seem right. We want to take a closer look at this for you. Please send a note to Customerservice@rabbitair.com so we can connect.