ING Business Romania

ING BANK N.V. AMSTERDAM SUCURSALA BUCURESTI

About this app

We are always here for your business.

The main features of the ING Business app:

QUICK ACTIVATION:
- Directly from the phone, without using another device (token) or another mobile app;
- A single user code and password to access to all your ING Romania companies;

INCREASED SECURITY AND FLEXIBILITY:
- Versatile login, choose the most suitable option for you: user code and password | 5-digit PIN code | FaceID | Fingerprint;
- Sign payments the way you want: 5-digit PIN code | FaceID | Fingerprint;

DASHBOARD CUSTOMIZATION:
- Hide the accounts you don't want to be displayed;
- Choose the quick buttons you use most frequently;

PUSH NOTIFICATIONS:
- You receive PUSH for transactions from your accounts, if you are a user of a company with only one legal representative;

How do I activate the notifications?
• Update to the latest version of the ING Business application;
• Go to Menu > Settings > General > Notifications (allowed);
• Make sure that you have activated the permission for Notifications from your phone: Settings > Applications > look for the ING Business application in the list of installed applications > Notifications > Allow;

NOTIFICATION MENU (Latest News from ING):
As soon as you log into the application, the page with the latest very important messages will automatically load. The coloured dot placed above the top-right bell indicates if you have unread messages. Also from the bell you can access the Notifications menu, where you can find all the relevant news communicated by ING (read and unread);

KEY FEATURES:
- Access to all accounts of the company/companies;
- Payment management:
• sign pending payments made by you or another person;
• view transactions waiting for funds in order to be successfully processed by the bank (without being needed your intervention for processing);
• history/templates to be able to reuse the data of previous payments or previous saved beneficiaries;
• scheduling payments;
- Currency exchange updated in real time;
- Visualization and liquidation of deposits;
- View active loans;

CHOOSE THE PREFFERED LANGUAGE:
Starting with Android 13, you can choose the language of the application, independent of the phone's language (english or romanian):
• add the secondary language from Settings > Language and keyboard;
• Settings > Applications > Language > Choose the desired language;

ADDITIONAL FUNCTIONALITIES:
- Giving a rating - you can tell us directly what you think of ING Business, because we want to know your opinion constantly;
- By default, we show only active deposits, having to go to the settings only if you want to see closed deposits as well;
- Map for ING branches and ATMs;
- Generating for account history in .pdf format for the chosen period;
- The standard exchange rate valid for legal entities.

Keep in mind:
- If you want to see more or need help, we have prepared here (https://ing.ro/imm/ING-Business#Tutoriale) several tutorials videos about the application functionalities.
- Activate the automatic update of the application to ensure you use the latest version and to enjoy all the enhancements (bugfixes or new features).

We strive for a safe experience in ING Business, so we added new cookie modules which help us to identify potential frauds and protect you from malware. You can find details on the ING site in Politica de cookies a ING Business, at the end of the section "Module strict necesare" or in the ING Business App, section “About ING Business mobile app” , option “Read cookie policy”.

Ratings and reviews

It is very inconvenient to discover the app is undergoing maintenance so many times lately. Can these updates not be done during the night (for example, after 0:00), when there's much limited probability of people not needing to use the app? I sometimes need to use it during the evenings and it's often that I cannot do so, which is very frustrating...

Terrible user experience, sorry but the app it's mainly useless in comparison with the Homebank. The main reason I've chosen ING was homebank... I could manage both my personal and business accounts from the same place. That's not he case anymore. Add to that the fact that I live in a city with no ING ATMs, so if I want to withdraw some money from an ATM I either have to travel to the county residence (SM) or support the commissions (for using a non-ING ATM) which is not cool, very not cool. In the mobile app fingerprint authentication it's not working... I do have my phone language set to English, so the app it's in English too, but I want it in Romanian and I can't change that in the app. The built in keyboard in the mobile it's also horrible - with those letter flying all over when you press a key. Horrible, horrible, useless! Please think it over and just see the other reviews. You dissappointed lots of your clients with this change.

Designed by monkeys. That's all I can say. No notifications, no settings, stuck with English (i speak it but I prefer banking apps to be in Romanian). I never know where to go and look for transaction reference numbers. It's all guessing. Really consider moving away from ING altogether. You have moved 90% of operations online, but don't seem to give a s##t about your online customers. Can't see how you are one of the top 5 banks in Romania.

What’s new

Changes or payments processes, some visible, some behind the scenes.