ING Business Romania

ING BANK N.V. AMSTERDAM SUCURSALA BUCURESTI

About this app

We are always here for your business.

The main features of the ING Business app:

QUICK ACTIVATION:
- Directly from the phone, without using another device (token) or another mobile app;
- A single user code and password to access to all your ING Romania companies;

INCREASED SECURITY AND FLEXIBILITY:
- Versatile login, choose the most suitable option for you: user code and password | 5-digit PIN code | FaceID | Fingerprint;
- Sign payments the way you want: 5-digit PIN code | FaceID | Fingerprint;

DASHBOARD CUSTOMIZATION:
- Hide the accounts you don't want to be displayed;
- Choose the quick buttons you use most frequently;

PUSH NOTIFICATIONS:
- You receive PUSH for transactions from your accounts, if you are a user of a company with only one legal representative;

How do I activate the notifications?
• Update to the latest version of the ING Business application;
• Go to Menu > Settings > General > Notifications (allowed);
• Make sure that you have activated the permission for Notifications from your phone: Settings > Applications > look for the ING Business application in the list of installed applications > Notifications > Allow;

NOTIFICATION MENU (Latest News from ING):
As soon as you log into the application, the page with the latest very important messages will automatically load. The coloured dot placed above the top-right bell indicates if you have unread messages. Also from the bell you can access the Notifications menu, where you can find all the relevant news communicated by ING (read and unread);

KEY FEATURES:
- Access to all accounts of the company/companies;
- Payment management:
• sign pending payments made by you or another person;
• view transactions waiting for funds in order to be successfully processed by the bank (without being needed your intervention for processing);
• history/templates to be able to reuse the data of previous payments or previous saved beneficiaries;
• scheduling payments;
- Currency exchange updated in real time;
- Visualization and liquidation of deposits;
- View active loans;

CHOOSE THE PREFFERED LANGUAGE:
Starting with Android 13, you can choose the language of the application, independent of the phone's language (english or romanian):
• add the secondary language from Settings > Language and keyboard;
• Settings > Applications > Language > Choose the desired language;

ADDITIONAL FUNCTIONALITIES:
- Giving a rating - you can tell us directly what you think of ING Business, because we want to know your opinion constantly;
- By default, we show only active deposits, having to go to the settings only if you want to see closed deposits as well;
- Map for ING branches and ATMs;
- Generating for account history in .pdf format for the chosen period;
- The standard exchange rate valid for legal entities.

Keep in mind:
- If you want to see more or need help, we have prepared here (https://ing.ro/imm/ING-Business#Tutoriale) several tutorials videos about the application functionalities.
- Activate the automatic update of the application to ensure you use the latest version and to enjoy all the enhancements (bugfixes or new features).

We strive for a safe experience in ING Business, so we added new cookie modules which help us to identify potential frauds and protect you from malware. You can find details on the ING site in Politica de cookies a ING Business, at the end of the section "Module strict necesare" or in the ING Business App, section “About ING Business mobile app” , option “Read cookie policy”.

Ratings and reviews

Overall the app is quite ok but I am facing an issue for a long time, I cannot generate CSV files for a longer period of time, for example one month. There are different places where you are able to do that : account statements -> report, from the menu.. it doesn't work anyway. Update: it works as intended!

Once you're logged in the app has very good UX. But the logging stage has been bugged for years - always acting like you're a new user, prompting a false lack of internet connectivity, asking you to introduce the username and pin although you had set-up the biometric verification for years, and so on. Quite ridiculous

Very slow to login, using biometrics - fingerprint is hit and miss, sometimes the app must be killed and restarted in order to login properly. If by mistake you input the password wrong then it tells you the account is locked.

What’s new

There are no visible changes in this update, but for your safety, we are changing the application's certificate. Please make sure to update the application by May 8th to continue using it without any issues