SuportSymacSFA
Everyone
info
5+
Downloads
About this app
Suport SY MAC is the official app of the SY MAC SYSTEM support portal, authorized distributor of WinMENTOR and WinMENTOR Enterprise. The app brings everything you find in the web portal to your phone, so you can stay in touch with the support team wherever you are.
For customers
Dashboard. Open tickets, tickets resolved in the current month and support hours consumed from those contracted.
Tickets. Open a new request in a few seconds: choose the department, type and priority, then attach screenshots or documents. Then follow the status, the agent working on it and the responses received.
Public tickets. Consult common problems solved for other companies.
Chat. Write directly to the support team or colleagues in the company, send files and react to messages.
Knowledge base. Search by title, error code or content and find articles with solutions, manuals and step-by-step guides.
Company users. The company administrator adds, edits and blocks colleagues' accounts.
For support agents
All platform tickets, with filters for open, unclaimed or assigned tickets.
Ticket work: takeover, pause and resume (pause time is not counted), closing as solved or rejected, reassignment and internal notes visible only to agents.
Chat with all customers, with Available/Busy status and mass messages to one or more companies.
Planning: personal calendar and scheduled interventions with customers.
Management of companies and users.
Instant notifications
You receive notifications on your phone for new messages, new tickets, replies, takeovers and ticket closures. A tap on the notification takes you directly to the conversation or ticket.
Safe and fast
Authentication uses the account in the web portal.
The session is kept encrypted on the device.
Blocked accounts do not have access.
The last consulted data remains available even without an internet connection.
The application is intended for customers with a SY MAC SYSTEM support contract and the support team. The account is received from the company administrator or from SY MAC SYSTEM.
For customers
Dashboard. Open tickets, tickets resolved in the current month and support hours consumed from those contracted.
Tickets. Open a new request in a few seconds: choose the department, type and priority, then attach screenshots or documents. Then follow the status, the agent working on it and the responses received.
Public tickets. Consult common problems solved for other companies.
Chat. Write directly to the support team or colleagues in the company, send files and react to messages.
Knowledge base. Search by title, error code or content and find articles with solutions, manuals and step-by-step guides.
Company users. The company administrator adds, edits and blocks colleagues' accounts.
For support agents
All platform tickets, with filters for open, unclaimed or assigned tickets.
Ticket work: takeover, pause and resume (pause time is not counted), closing as solved or rejected, reassignment and internal notes visible only to agents.
Chat with all customers, with Available/Busy status and mass messages to one or more companies.
Planning: personal calendar and scheduled interventions with customers.
Management of companies and users.
Instant notifications
You receive notifications on your phone for new messages, new tickets, replies, takeovers and ticket closures. A tap on the notification takes you directly to the conversation or ticket.
Safe and fast
Authentication uses the account in the web portal.
The session is kept encrypted on the device.
Blocked accounts do not have access.
The last consulted data remains available even without an internet connection.
The application is intended for customers with a SY MAC SYSTEM support contract and the support team. The account is received from the company administrator or from SY MAC SYSTEM.
Tickets, chat and knowledge base for SY MAC SYSTEM customers, anywhere.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
- No data shared with third partiesLearn more about how developers declare sharing
- No data collectedLearn more about how developers declare collection
- Data is encrypted in transit
- You can request that data be deleted
What’s new
Prima versiune a aplicației Suport Symac!
• Tichete: deschideți, urmăriți și comentați solicitările, cu atașamente
• Chat direct cu echipa de suport
• Notificări instant pentru mesaje noi și modificări ale tichetelor
• Dashboard cu situația tichetelor
• Bază de cunoștințe
• Pentru agenți: preluare, pauză și închidere tichete, planificare intervenții
Conectarea se face cu contul existent de pe support.symac.ro.
• Tichete: deschideți, urmăriți și comentați solicitările, cu atașamente
• Chat direct cu echipa de suport
• Notificări instant pentru mesaje noi și modificări ale tichetelor
• Dashboard cu situația tichetelor
• Bază de cunoștințe
• Pentru agenți: preluare, pauză și închidere tichete, planificare intervenții
Conectarea se face cu contul existent de pe support.symac.ro.
App support
phone
Phone number
+40747076053
About the developer
balan constantin danut
bd@symac.ro
Romania