Okdesk is a popular and functional Help Desk system for automating all aspects of post-sales service.
Okdesk customers provide quality service support to more than 100,000 companies and successfully develop their business with our software.
With the Okdesk app you, and your employees or contractors will be able to:
- Process tickets
- Communicate with dispatchers or colleagues
- Attach photos of a service aim or malfunctioned equipment
- Deduct time spent on ticket resolving
- Make routes to the client's address or service aim
- And even submit new tickets directly from your smartphone.
Everything you need to resolve tickets on time!
Changing status, changing the responsible agent, adding public and private comments, attaching files or photos right from your smartphone camera to the ticket. Registration of new tickets! All Help Desk basic features for handling queries.
No internet access? Not a problem!
Offline mode provides the ability to process tickets by specialists even where there is no Internet access. All previously uploaded information, including comments, is available when you lose connection.
Always be aware of important changes
Push notifications do not allow you to miss any important ticket or comment from the client.
Time spent deduction and integration with map apps.
We make Okdesk to ensure that the service support and services you provide are even better!