UL

Kollektivtrafikförvaltningen UL

About this app

In the UL app, you can search for your trip quickly and easily and buy tickets for our buses and trains.


Search travel:
• Quickly search for your trip from your current position or by choosing where and when you want to travel.
• The search results show various travel options and possible walking distances to the stops as well as a map that makes it easier to find the right one.
• Save your most frequent trips as favorites. Use the heart in the search results to favorite a trip.
• Keep an eye on the bus and see where it is directly on the map.


Buy ticket:
• Buy a single ticket, 24- or 72-hour ticket in just a few seconds.
• Pay easily with Swish, credit card (Visa or MasterCard) or travel funds.
• If a ticket reader is on board, tap the phone with the ticket towards it, otherwise you will show the ticket to the bus driver or train host.


Traffic disruptions:
• Any traffic disruptions or delays are displayed along with your search result.


You need an internet connection to be able to buy tickets and apply for travel. The app also needs to have access to the mobile's location function to be able to suggest travel options from your current location.


Accessibility:
https://www.ul.se/tillganglighetsredogorelse-ul-appen


See you on board!

Ratings and reviews

Too much fine print for my liking. For instance, the student ticket says you just need a valid student ID. If you go to the website, it defines student IDs as applying to some gaudyapps and going through a convoluted process to get an SL logo on a digital card. They could make it more secure so folks don't by the student card by mistake, such as adding more details,or just having their own student service. Then again the likely answer is they profit from the difficulty, means more surcharges.

Either they have forgot to update the app since the dawn of smartphones or it's a joke they have forgot to remove from April 1st. The app is terrible, lagging constantly and making it tedious to look up journeys or buy tickets. Furthermore, purchasing a ticket after the scheduled departure but before a delayed bus (even 30+ min) arrives risks a penalty fare, according to updated policy. The option not to activate the ticket when buying it and/or send it are handy. Verdict: Change it

Can't make an account. I get 30021 error. Customer service says try again later. After trying it over a dozen times, I'm done.

What’s new

Updated minimum OS level.
Flow changes for search trip.
Visual reminder that active ticket is about to expire.
Color and text changes.
Bug and security fixes.