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A few times top up through app and money deducted in bank but not being topped up. Happened on me and friends a few times, especially this year.. And when called the simplygo hotline they said need to monitor at least 6 weeks see if money refunded to bank, else can back them again only will help to check in system. Shouldn't they able to check faster in system if the transaction successful or not? And, why takes so long? Giving 2 stars as i like the concept which is convenient topup
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