OneService-Serving Your Estate

Ministry of National Development (Singapore)

About this app

The OneService App is a convenient platform that allows you to submit feedback anytime, anywhere.
- Improve your neighbourhood by submitting feedback

Fix issues like cleanliness, pests and maintenance of greenery and infrastructure by using this App. We will help to direct your feedback to the relevant Town Council or authorities such as HDB, NEA, LTA and NParks. There is no need for you to indicate which agency is responsible!

Download the OneService App and login with your Singpass account to start improving your neighbourhood today!

KEY APP FEATURES
Report municipal issues in your neighbourhood such as:
- Facilities maintenance in HDB estates
- Illegal parking
- Cleanliness
- Roads & Footpaths
- Animals & Birds
- Pests
- Smoking in prohibited places
- And more!!

ABOUT ONESERVICE
This application is a Smart Nation Initiative developed by the Municipal Services Office. Municipal Services Office partners 17 Town Councils and 10 government agencies:
- Building and Construction Authority (BCA)
- Housing and Development Board (HDB)
- Land Transport Authority (LTA)
- National Environment Agency (NEA)
- National Parks Board (NParks)
- People’s Association (PA)
- PUB, the National Water Agency
- Singapore Land Authority (SLA)
- Singapore Police Force (SPF)
- Urban Redevelopment Authority (URA)

FEEDBACK
For feedback on the OneService App, you can submit it as a case via the app.
If you are unable to access the OneService App, please email [e-mail]

TERMS OF USE AND PRIVACY
By downloading, you agree to the Terms of Use and Privacy Policy of the OneService App.
URL for Terms of Use:
https://go.gov.sg/osappterms
URL for Privacy Policy:
https://go.gov.sg/osappprivacystatement

Ratings and reviews

"Oops! Something went wrong, please try again later." Very useless error message, and seemingly the only thing the app does when trying to submit a case. If following reasonable coding practices, the app should be coded to at least inform the user of the cause of the error (maybe the server is down?) and of other possible actions they can take.

Convenient and easy to report any incident. No need to rack my brain as to which agency to report the incident to. Appreciate the quick action taken after each incident is reported too. Updates on action taken, reason for the issue, etc. are sent to me. Have done 3 different types of reports so far. Thank you and keep up the good work!

It is always never easy to login and submit the cases. i had to keep trying for 20mins or so before the apps is working. i tried to restart the app, switch to wifi or data but the page keeps showing blank. 3 times i login for cases on different dates and the same thing happened. very frustrating.

What’s new

- Features and Security Enhancements