OneService-Serving Your Estate

Ministry of National Development (Singapore)

About this app

The OneService App is a convenient platform that allows you to submit feedback anytime, anywhere.
- Improve your neighbourhood by submitting feedback

Fix issues like cleanliness, pests and maintenance of greenery and infrastructure by using this App. We will help to direct your feedback to the relevant Town Council or authorities such as HDB, NEA, LTA and NParks. There is no need for you to indicate which agency is responsible!

Download the OneService App and login with your Singpass account to start improving your neighbourhood today!

KEY APP FEATURES
Report municipal issues in your neighbourhood such as:
- Facilities maintenance in HDB estates
- Illegal parking
- Cleanliness
- Roads & Footpaths
- Animals & Birds
- Pests
- Smoking in prohibited places
- And more!!

ABOUT ONESERVICE
This application is a Smart Nation Initiative developed by the Municipal Services Office. Municipal Services Office partners 17 Town Councils and 10 government agencies:
- Building and Construction Authority (BCA)
- Housing and Development Board (HDB)
- Land Transport Authority (LTA)
- National Environment Agency (NEA)
- National Parks Board (NParks)
- People’s Association (PA)
- PUB, the National Water Agency
- Singapore Land Authority (SLA)
- Singapore Police Force (SPF)
- Urban Redevelopment Authority (URA)

FEEDBACK
For feedback on the OneService App, you can submit it as a case via the app.
If you are unable to access the OneService App, please email [e-mail]

TERMS OF USE AND PRIVACY
By downloading, you agree to the Terms of Use and Privacy Policy of the OneService App.
URL for Terms of Use:
https://go.gov.sg/osappterms
URL for Privacy Policy:
https://go.gov.sg/osappprivacystatement

Ratings and reviews

The camera resolution is bad and the location is not accurate at all. It also doesn't allow user to manually confirm on the right location. Frustrating. The older version was so much better. You guy need to review this with your UX team.

No actions are taken. ❌ Issue are not addressed or resolved. ❌ ↪️ It’s ironic how this app is designed. Users must submit detailed reports explaining what happened, when it occurred, how it affects us, and provide photos or videos. Yet the responsible agency can mark an issue as “resolved” with a single click, without any visible action or proof of completion. This creates the illusion that issues are being effectively addressed, when in reality, they may not be resolved at all, lol.

HDB noise complaints cant be filed via OneService, where's the option selection? How is it OneService when noise complaints being one of the highest feedback. Recordings of the noise should be able to attach as well and not only just photos.

What’s new

- Features and Security Enhancements