Spike

Spike.sh

About this app

Spike's mobile app is built to help engineering and ops teams stay on top of critical incidents and manage on-call schedules with ease. With Spike, you can ensure timely responses, streamline incident resolution, and keep service reliability high.

Key Features:

- Critical Alerts for Incidents
Receive critical notifications that break through Focus Mode or silent settings, ensuring you never miss an urgent alert.

- On-Call Shift Notifications
Get notified when your on-call shift starts and ends. Know if you're on-call and be prepared to respond.

- Track Open Incidents
Easily view all open incidents in your organization, including those assigned to you.

- Acknowledge and Resolve Incidents
Respond quickly by acknowledging or resolving incidents right from your phone.

- Quick Access to Important Links
Find and open important links associated with incidents instantly, helping you resolve issues faster.

- View Incident Details
Get comprehensive information about each incident, including the current status, priority, and severity.

- Set Priority and Severity
Assign the correct priority or severity to incidents to streamline your team's response.

- Customizable Office Hours
Configure alert routing and manage notifications based on office hours. Ensure alerts are routed differently during office and non-office hours for better incident handling.

With Spike, staying on top of incidents and on-call is easy. Manage critical alerts, on-call duties, and incidents from anywhere, so you can ensure smooth operations and reliable service.

Spike is trusted by engineering teams across 30+ countries including WoltersKluwer, WebPros, Awesome Motive, ScreenCloud, Neat, Sofistik, Infracloud, and many more.

What’s new

Widgets are here. Add on-call and open incidents widgets to your home screen. The open incidents widget can be set to show critical or non-critical incidents.

- Unacknowledge an incident.
- Status timeline on an incident
- Exact trigger date and time on incidents.
- Smoother acknowledge, resolve, and note flows.
- New app icons and loader.
- Easier profile picture upload.
- Auto-resolved incidents now show correctly in the activity log.

Thanks for the feedback. Please keep them coming.