TechFolk Central Atendimento

Paulo Cesar Withoeft

About this app

TechFolk Central brings your company's customer service to your mobile phone.

Connect to your company's Central system by scanning a QR code and provide service from anywhere:

• Queues and conversations: see who is waiting, take over the service, respond, transfer to colleagues or other queues, and end with a summary.

• Complete messages: text, photos, videos, documents, and voice messages — send and receive, with a preview before sending.

• Quick replies and templates: send the messages you use most often with one tap.

• Audio: record, listen before sending, play at 1.5x or 2x speed, and transcribe when needed.

• Features: customer profile and credit, products and prices, product mix, orders, invoices with bank slip and PIX, tax invoices (PDF and XML), and CRM — and send the document directly in the conversation.

• Notifications: know when a customer writes, even with the app closed.

• Real-time: the list and conversation update automatically. • Tablet: the conversation opens next to the queue.

A single app for all companies using TechFolk Central: each person only sees what their Central allows. Access is granted by your company's administrator.

Requires an agent account in a TechFolk Central.

What’s new

Reações, editar e apagar mensagens, "Responder depois", localização e contato na conversa, linha padrão na nova conversa, avisos de mensagens internas e de transferência, e aviso de nova versão.