Xfdn Flow Agente

XFDN Technology

About this app

Xfdn Flow Agent

The Xfdn Flow Agent brings your company's customer service to the iPhone, allowing your team to monitor and respond to conversations from anywhere, with the same agility as desktop operations.

This application is intended exclusively for authorized agents of companies using the Xfdn Flow platform and is not available for public use.

Secure Access

Access is via the corporate email registered by the company administrator. For greater security, we do not use passwords: a verification code is sent to the provided email address each time you log in.

Only active and authorized agents can access the application.

Main Features

• View your conversations, pending calls, and history of completed calls

• Take over available conversations in your department's queue

• Real-time support with a simple and intuitive interface

• Send text messages, audio, and files

• Threaded replies to organize conversations

• Use quick messages and pre-configured templates

• Copilot to assist in writing replies, when enabled by the company

• View and update contact information

• Transfer calls between agents and departments

• Close conversations with customer satisfaction surveys (CSAT)

• Availability control with online or away status

• Receive push notifications for new messages and calls

Real-time Support

With the application open, messages are updated instantly. When in the background, you will continue to receive notifications so you don't miss any important interactions.

Integration with the Xfdn Flow platform

The application connects directly to the Xfdn Flow platform, respecting the structure and configurations of each company. After login, visual identity, permissions, and available resources are automatically loaded according to the organization's environment.

Requirements

• Active agent account created by the company administrator

• Internet connection

• Permission to receive notifications (recommended)

Support

If you have any questions about access, permissions, or internal policies, please contact your company administrator or the Xfdn support team.

Xfdn Flow — professional omnichannel support in the palm of your team's hand.

What’s new

Atendimento WhatsApp e omnichannel para agentes — filas, chat e push em tempo real.