
Ann-Katrin B
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In principle fine, you don't need to use it very often, but I'm disappointed with the last changes and the backoffice systems. Upgrading to a more expensive data connection was fast, but downgrading again: Now I'm charged for two different data contracts on the same phone making it twice as expensive, and I only followed the instructions. And yes I checked the validity period. First I was charged for new package and then old was extended instead of replaced at end of validity period
2 people found this review helpful
Telefónica Germany GmbH & Co. OHG
September 25, 2024
Hi Ann-Katrin B, thanks for your answer. Please talk to customer service about this.

Sam Trodd
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Follow up: to solve this I opted to have my account debited for top up the next day, the the top up monthly section. Once that went through, I terminated that option, then set the debit option so that once my credit gets to a certain value, it should be automatically topped up. Let's see how that works. I checked again to see if my original problem was fixed in the app and it wasn't. For the rest, I'm not going online; it's nonsense.
2 people found this review helpful
Telefónica Germany GmbH & Co. OHG
May 21, 2025
Hi Sam, thanks for your review. Thank you very much for your feedback. We did indeed have restrictions regarding instant top-up. This is now working again. Please delete the cookies and cache first, then reinstall the app. If you are still unable to log in, please contact the hotline so that a ticket can be opened.