TRAI DND 3.0(Do Not Disturb)

Telecom Regulatory Authority of India (TRAI)

About this app

Do Not Disturb (DND 3.0) App enables smart phone users to register their mobile number under DND to avoid Unsolicited Commercial Communication (UCC)/ Telemarketing Calls / SMS. This is based on TRAI, “Telecom Commercial Communication Customer Preference Regulations, 2018”.

TRAI’s UCC Regulations, Amendments can be seen at: http://www.trai.gov.in/telecom/consumer-initiatives/unsolicited-commercial-communication.

The App helps you:

1. Set your DND preferences.
2. Lodge a UCC complaint with your service provider.
3. Check the status of complaints filed with your service provider.

The App requires permission to access your address book to distinguish between calls/messages from your saved contacts and those from unknown telemarketers. You contact list is neither uploaded to the backend, nor shared in any manner.

The new release has the following additional features:

· An intelligent spam detection engine (for SMS only) to assist the subscriber in reporting

· Crowdsourcing of data about offending messages and calls to speed up detection of unregistered telemarketers

· Updates about action taken on complaints within the App

· Easier interface and set up

Note: In MIUI Phones, permission has to be added manually for getting list of messages from header like XY-AAAAAA. For this, Please go to app permissions and click on other permissions. Select DND app and you will find Service SMS field which is disabled. Please enable this field to view header sms in DND App.

Privacy Policy: https://trai.gov.in/portals-apps/privacy-policy

Ratings and reviews

I was facing an issue where calls are always showing on the wrong SIM card. Since the complaint has been registered with the wrong network provider, no action has been taken, making the app quite ineffective. I would appreciate it if you could resolve this issue or add an option to change the SIM card while submitting the complaint. I send the same feedback multiple times but didn't get any reply from the team yet.

pretty useless. otp does not come after multiple attempts. action taken is rarely satisfactory since the service providers find it advantageous to use excuses like "no promotional call was made" or "not found in call records" or "incomplete information" even though the app is supposed to pick up the infringing call or sms details automatically

update: everyday its logging out and needs to re-login. In android 16, samsung phone, this doesn't work. This app isn’t improving at all despite being one of the most actively used ones. It often throws Java exception errors, and now—even though OTP verification succeeded—I can’t submit a complaint because the Complain button doesn’t work. Due to this, the app is now useless. Cleared data, uninstalled and reinstalled. Doesn't help at all. Sometimes it works by pure luck.