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12 people found this review helpful
Awful app. I hate it. I absolutely hate it. I never wanted to use it in the first place, but it turned out the hostel I was trying to book required me to download it in order to complete my book. I spent 20 minutes or more entering the same information again and again, checking and verifiaction emails, uploading a picture, downloading multiple times and I have yet to be allowed to finish my booking. I hate this app.
15 people found this review helpful
February 4, 2021
Hi WIlliam, sorry to hear that. Goki is free and optional - we also issue a unique PIN to every guest. You don't need Goki to complete your booking - only to receive your smartkey. The onboarding experience is less than 60 seconds and only needs to be done once. You only need to download the app once. Feel free to reach out to firstname.lastname@example.org
I love how most of the positive reviews are actually people who don't understand they're reviewing the door key app not the actual accommodation! This is useless really. It's great idea if you have battery at the end of the day to get in (remember you need Bluetooth on & WiFi) but for those saying you're more likely to lose a key card than your phone, your phone is more likely to be stolen than a key card. Plus, if you lose a key card so often, I'd hate to think how you treat your bank cards.
2 people found this review helpful