Awful app. I hate it. I absolutely hate it. I never wanted to use it in the first place, but it turned out the hostel I was trying to book required me to download it in order to complete my book. I spent 20 minutes or more entering the same information again and again, checking and verifiaction emails, uploading a picture, downloading multiple times and I have yet to be allowed to finish my booking. I hate this app.
9 people found this review helpful
February 4, 2021
Hi WIlliam, sorry to hear that. Goki is free and optional - we also issue a unique PIN to every guest. You don't need Goki to complete your booking - only to receive your smartkey. The onboarding experience is less than 60 seconds and only needs to be done once. You only need to download the app once. Feel free to reach out to firstname.lastname@example.org
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5 people found this review helpful
Interesting concept, room for improvement. User feedback and more detailed error messages can make for a smoother user experience.
1 person found this review helpful