Paxton Key

462 reviews
Content rating
Everyone
100K+
Downloads
Content rating
Everyone
Learn more
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About this app

The Paxton Key app allows system users to make use of their smartphone or smartwatch in place of electronic tokens or traditional keys with a Paxton10 system. These are called smart credentials and are completely free with Paxton10.

Please note, this app is compatible with Paxton10 V3.3 and newer only.

Utilising the built-in Bluetooth® wireless technology in Paxton10 readers, your smart device can securely communicate with the Paxton10 system to grant or deny access through any Paxton10 door.

When presented to a wall mounted reader, the Paxton Key app enables you to gain access to a Paxton10 controlled building or car park without a physical token. The 'virtual keys' can be sent to users prior to visiting a building, streamlining administration and allowing convenient access.

Paxton Key also enables the user to carry out predefined building management functionality, such as setting the intruder alarm.

Paxton Key works on Wear OS allowing you to use your smartwatch to gain entry to your access controlled doors. Includes a Wear OS complication for instant access from your watch face.

About Paxton10:

Combining next generation access control and video management on one user-friendly, online interface means you can manage the security of your site easily.

Once access control and video management has been installed you can manage who has access to your building and when, from the same software that provides video footage of what happens on site.

All doors on the system will lock automatically and will only open when an authorised access token is presented. Should a forced entry attempt be made, the surveillance cameras will capture the event and alert the system administrator.

This app directly supersedes the Paxton Key v1 app (discontinued 30th November 2022)
Mobile access from Paxton
Updated on
Jun 4, 2026
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Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
  • No data shared with third parties
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  • No data collected
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Ratings and reviews

450 reviews
Sagnik Rana
June 29, 2026
hands down one of the worst pieces of software ever written for a product. just works 30-40% of the time. super frustrating to not being able to enter the gym and swimming pool on any random day.
4 people found this review helpful
Did you find this helpful?
Paxton Access
July 7, 2026
Hi Sagnik, we're sorry to hear about your experience with the app. To fix this, we'd like to understand exactly what is going wrong for you. Please contact our technical team so we can investigate and resolve the issue. You can contact them by phone, email, or webchat here: https://www.paxton-access.com/contact-us/
M Potnis
August 16, 2026
Worse app . Works 30 % of time . Candlewood apartments Springfield IL contacted Paxton key . They said it was because of summer heat. So basically no access to gym or any facilities in summer . And what happens in Southern States. Don't buy license to this product or install it in your facilities!
Did you find this helpful?
Paxton Access
August 17, 2026
We're sorry to hear about your experience. Paxton Key should provide reliable access year round, and environmental conditions alone should not prevent normal operation. We'd like to investigate this further. Please contact our support team with your site details so we can help identify and resolve the issue
Max Henriques
May 31, 2022
It doesn't work sometimes. I have to try few attempts before the door unlocks and sometimes it doesn't work at all and I have to called someone to open the door. Sometimes closing and opening the app or wait few minutes does the trick. The problem is: not everyone can wait few minutes when they are waiting you at work! Overall, I really hate the system.
27 people found this review helpful
Did you find this helpful?
Paxton Access
June 1, 2022
Hi Max, we're sorry to hear the app is not working as you'd expect. We’d like to better understand what might be causing the unexpected behaviour you’re experiencing. Please can you contact our Support team on +44 (0)1273811011 or email support@paxton.co.uk and they will help you find a solution.

What’s new

Updated the app to support the Android 16, ensuring improved compatibility, performance, and security on newer devices.

Fixed an issue where the "Register" button in the smart credential email was unresponsive, requiring users to manually copy and paste the registration code.

The app version number is now displayed on the registration screen, making it easier to identify which version is installed.
Content rating
Everyone
Learn more

App support

Phone number
+441273811011
About the developer
PAXTON ACCESS LIMITED
support@paxton-access.co.uk
Paxton House Home Farm Business Centre, Home Farm Road BRIGHTON BN1 9HU United Kingdom
+44 1273 811011

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