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Beware of unexpected charges and misleading advertising. Their continuous "Rocket Pack" data plans have a gap in service engineered into them, so they can rip you off for an extra £1 every month. It is misleading advertising, where it appears to be, and is sold as, an automatic renewal and continuous coverage (if you remain within the limits) for a fixed fee. It does the same thing if you renew. It is frankly disgusting for a company as big as Tesco to be systematically ripping off customers.
221 people found this review helpful
Tesco Mobile UK
1 August 2019
Hi Paul, we're sorry to hear this. There can be a slight delay when your Rocket Pack is renewed each month. We do try to do this over night for you so that this is not affecting your credit usage. We do send you a text to advise there may be a delay when apply a new Rocket Pack. If you have any questions, drop us a message on Facebook or Twitter.
Eh Carnage
Haven't been able to open the app to purchase a 'rocket pack' for data (up to date/reinstalled etc.), it's taking a ridiculous amount if time to resolve the issue.. the past data has been useless and a waste of money. Sadly I've relied on the service traveling multiple times to and from ireland for not the best of circumstances. Won't be using the network again.
54 people found this review helpful
Tesco Mobile UK
16 November 2022
Hi, just to provide an update we've now released version 1.4.15 which will fix the error. Please download the new version and if you could let us know if it's working for you? Thanks.
Paul Mackley
App tends to be flaky, which has so far cost me £48, of which I was only able to claw back £20. Also has stopped offering software updates. I would also strongly advise that customer service tends to the sub standard. You definitely don't want to find yourself trying to interact with one of the Capetown reps... App is easy to use when taking money. If attempting access to customer "service" you will be disappointed.
13 people found this review helpful
Tesco Mobile UK
6 December 2022
Hi, Paul, the app is zero rated so should not use data. Your phone itself would offer software updates. It sounds like you need account support, please contact Customer Care on Facebook, Twitter or webchat via tescomobile.com