Railhop: Delay Repay Claims

Railhop

About this app

Delay Repay, done for you. Railhop finds your delayed and cancelled trains and fills in the train company's own claim form. You check it and press Submit.

Train delay compensation, without the forms. Whether your train was late, cancelled or terminated early, Railhop works out what you can claim and gets the claim ready for you.

FINDS YOUR DELAYS
• Pay by contactless or Oyster? Railhop reads your TfL journey history and checks every train journey from the last 28 days for delays and cancellations.
• Forgot to tap out? Railhop spots journeys charged the maximum fare and shows what TfL should refund.
• Journey detection (optional): Railhop notices your train journeys and checks each one.
• Or look up any train from the last 28 days and see how late it was.

FILLS IN THE CLAIM
• Railhop opens the train company's Delay Repay form and fills in your journey, ticket, delay and payment details. It works for most UK train companies.
• Claim All: several claims in one go, and several claims for the same train company on one form.
• Trips that went wrong: a cancelled connection, a replacement bus or a different route still counts, and Railhop works out the delay at your final station.
• Your bank or PayPal details are saved once, encrypted, and filled in for you on your phone and computer. They unlock with your fingerprint or face.
• You always check the claim and press Submit yourself. Railhop never submits a claim for you.

EVERY TICKET
• Single, Return, Advance, Season Ticket, Travelcard, e-tickets and contactless. Forward your e-ticket emails or add a photo. Railhop attaches your TfL statement to the claim as proof.

LIVE TRAINS AND ALERTS
• Railhop learns the trains you usually catch and warns you before you leave if one is delayed or cancelled.
• Live train times, Track My Train and an Arrival Alarm before your stop.
• Share your trip so family or friends can see when you'll arrive.

PRICE
• Checking your journeys is free, and your first 3 claims are free.
• After that, the fee is 10% of what you claim, rounded down. It's shown before the form fills and paid when you tap Submit on the train company's form.
• If the fee would be under 29p, the claim is free.
• If a paid claim isn't sent before its deadline, the fee is refunded the way you paid.
• The train company pays you directly. Railhop never touches your compensation.

GOOD TO KNOW
• Delay Repay covers National Rail trains. Tube and bus journeys aren't covered; Railhop shows which TfL journeys count.
• Claiming needs a free Railhop account (Google, a passkey or email).
• Railhop is independent and isn't affiliated with National Rail, TfL, the Rail Delivery Group or any train company.
• Location is used in the background only if you turn on journey detection. Turn it off and delete its data any time.

Train data from National Rail Enquiries (Darwin) and TfL Open Data.

What’s new

Notifications now work on Android, so you'll hear from Railhop before your train.
Smoother claim forms for East Midlands Railway, GWR and Great Northern.