The app was easy to use. We didn't know what to expect after submitting the passport information because it was our first time to use the app. Once we entered the airport and got in the Mobile Passport line we zipped right through the lines. We didn't know where we would wind up, but we were surprised to see that the people using the Mobile Passport app were grouped with people who were Global Entry users. Once we got in line at Customs we were finished with the customs check in less than 10 minutes. This app was a great time saver. Thank you!
So far I have gone right to the front if the lines. So don't tell your friends so you get express service. Haha. But seriously this has been a huge time saver in moving through customs. Very easy to use. I strongly recommend using this and glad to see more airports being added.
When the app works it's great, however for the last month.....NOT GREAT AT ALL!! I travel quite frequently in and out of the country. For the entire month (June), thus far I have continuously gotten the message "You are offline", or "Unable to process". Have resubmitted several times to no avail. I've used airport Wi-Fi as well as my network......nothing! THUMBS DOWN RATING Final try, I've uninstalled app and re-installed, final try will be today.....lets see if works.....fingers crossed.
Used it about 3 times so far. Never had a line at EWR. The additional questioning and passport check at each step is a bit annoying but definitely beats standing in regular passport control. One big disadvantage versus Global Entry is the final baggage exit. With global entry there is a separate line but with mobile passport you have to stand in regular line. A bit aggravating. I hope they either automate this or put a separate line for mobile passport users. For now I will continue to use global entry.
The only thing better than how much time and stress this app saves would be the look on my wife's face, who thought the app was just some gimmick not worth her time, as I was able to go through a one-person long line and 10 seconds with the CBP official vs her 200+ person line. A good nap was taken by one of us that day while the other begrudgingly downloaded an app. Thanks for the great app!
Everyone else waited in line for more than an hour. I just saved my phone with the app, they opened up a special lane, and I entered the US in 5 minutes. It was beautiful.
+ Los Angeles International Airport (LAX) ✈️
+ Fastport Passport renewal service
+ Improvements and bug fixes
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