hearme station - Kiosk đo TNKH

hearme

About this app

System hearme:
hearme system send feedback, measuring customer satisfaction, used at the point of sale, point of service delivery, administrative service points. This is a tool to build trust customers, providing products customers want.

Hearme station software is a component of hearme system, installed on a mobile device. Customers send feedback about product service by interacting via software hearme station.
Detailed information at: http://hearme.vn

Benefits: Use 90% hearme enhance quality business relations and customers. hearme is a tool to provide, produce products / services customers want.

For customers
- There are more channels to reflect the quality of services, products
- The voice of the customer is heard
- Customers are respected

For Businesses
- Ensure 100% ability to understand the customer's mind instantly, anytime, anywhere
- Understand the market from data analysis feedback
- Timely response to customer demand
- Bring your chances of success in the market

Enterprise Customer Relationship
- Interaction between customers and business has never been easier
- Early understand and solve the problem easily

Hearme station features:
- Flexibility to create all types of surveys to ask customers, from simple to complex
- Show question text or image format
- Demonstrating the brand identity of the business on the display device
- Measured by three key metrics for managing the customer experience: CSAT, NPS and CES
- Ask customer satisfaction reasons or dissatisfied by criteria make up products
- Provide programs award points to customers completed the send feedback
- Install separate logo of businesses on endpoint
- Set up unlimited sub-questions for key evaluation questions
- Send an apology, thank the customer after evaluation, please contact information of the customer
- From the system administrator can control the device: close the program, log, synchronize data
- There are functions: Send feedback; display gallery image or video format
- Log device using barcodes
- Displays the name of the enterprise, the survey questions
- Send text feedback
- Synchronize data and system status with administrator
- Resposive on mobile devices
- Multi-language: English, Vietnamese

What’s new

- Nâng cấp giao diện màn hình cám ơn, điểm số NPS trong thông tin cảnh báo
- Tự động hiển thị bàn phím cho câu hỏi mở, màn hình liên hệ
- Nâng cấp giao diện loại khảo sát biểu mẫu, tính toán mức độ nghiêm trọng của phản hồi
- Cải thiện hiệu năng gửi lại đánh giá trong bộ đệm
- Thêm khảo sát “Hiển thị thông tin” – thiết kế màn hình giới thiệu
- Thêm khảo sát “FILE ĐÍNH KÈM” cho phép gửi ảnh và file
- Đo chỉ số chính cho việc quản trị trải nghiệm khách hàng: CSAT, NPS, CES 2.0 và FLX