MSP Process

MSP Process

About this app

Using SMS, Chat, email, phone, and push-notification channels, MSPP uses the client-preferred communication medium for end-user verification (EUV), rapid ticket creation and response, and scheduling.

Our Mobile Technician app lets you communicate with all parties in a seamless and secure fully integrated Managed environment.

What’s new

SMS Messaging channel creation, the app now auto-selects the contact associated with the ticket. Nice!
Notification Group details now display the next on-call team member and upcoming on-call schedule.
Fixed an issue causing incorrect API calls for on-call schedules.
There was a glitch occurring, sometimes, when using the mileage tracking feature; it'd fail to load the address from the ticket, and start you off in the middle of the ocean. We've fixed that issue - you're back on dry land!