DrinkPrime Water Purifier

Waterwala Labs Pvt Ltd

About this app

DrinkPrime is India’s smartest water purifier on rent trusted by 1 lakh+ users. The IoT-enabled water purifier in sync with the DrinkPrime mobile app allows you to access safe drinking water always.

With the DrinkPrime app, you can:

→ Monitor DrinkPrime’s health

Ensure drinking water quality by monitoring DrinkPrime’s health at all times.

→ Recharge DrinkPrime

Recharge DrinkPrime directly from the app in seconds.

→ Switch subscription plans

Upgrade to the most suitable DrinkPrime subscription plan without any hassles.

→ Top up

Top up your DrinkPrime with additional litres of water as needed.

→ Report an issue & track tickets

Report an issue, leave comments and track your ticket status. Our support team will reach out to you and help fix the issue in no time.

→ DrinkPrime maintenance

We proactively schedule maintenance checks for free. You have nothing to worry about.

→ Refer your friends

Refer and win exciting gifts worth up to ₹1 lakh!

→ Subscribe to DrinkPrime

Haven’t subscribed to DrinkPrime yet? Provide your details on the app and ‘Request a new Prime’. Our team will take care of the rest.

Want to know more about us? Head to www.drinkprime.in.

Ratings and reviews

This review concerns the app and service. I've not been able to log into app as I don't get the OTP at all. I've requested the customer service multiple times to use email id for OTP, but they're not done it since last 4 months I've been using their service. I was helped with login once, since then I've sent email multiple times and talked with customer service who told that I'll be helped in 30 minutes which never happened. My maintenance is due too, which got ignored even after having a slot.

Do Not buy this. The connectivity for these things is the worst I've ever seen. It needs bluetooth and location to be on AND you need to stand right next to the purifier to sync it. On top of that it just does not sync. It might work if you try syncing like 200 times. I've been trying to get this to work for the past 2 days and it hasn't. Also the customer service is almost non-existent. You should definitely buy a better purifier.

Water quality and service are excellent, but the recharge follow-up is extremely frustrating. Once a recharge is due, they make 8–10 calls daily at all hours, often from different numbers, making them impossible to block. The recharge cycle also feels unfair. Even if you’re out of town and don’t use the device, you receive constant calls. When you recharge after returning, the plan still starts from the 1st of the month, forcing you to pay for unused days.

What’s new

- Bug fixes for in-app chat