DrinkPrime Water Purifier

Waterwala Labs Pvt Ltd

About this app

DrinkPrime is India’s smartest water purifier on rent trusted by 1 lakh+ users. The IoT-enabled water purifier in sync with the DrinkPrime mobile app allows you to access safe drinking water always.

With the DrinkPrime app, you can:

→ Monitor DrinkPrime’s health

Ensure drinking water quality by monitoring DrinkPrime’s health at all times.

→ Recharge DrinkPrime

Recharge DrinkPrime directly from the app in seconds.

→ Switch subscription plans

Upgrade to the most suitable DrinkPrime subscription plan without any hassles.

→ Top up

Top up your DrinkPrime with additional litres of water as needed.

→ Report an issue & track tickets

Report an issue, leave comments and track your ticket status. Our support team will reach out to you and help fix the issue in no time.

→ DrinkPrime maintenance

We proactively schedule maintenance checks for free. You have nothing to worry about.

→ Refer your friends

Refer and win exciting gifts worth up to ₹1 lakh!

→ Subscribe to DrinkPrime

Haven’t subscribed to DrinkPrime yet? Provide your details on the app and ‘Request a new Prime’. Our team will take care of the rest.

Want to know more about us? Head to www.drinkprime.in.

Ratings and reviews

This review concerns the app and service. I've not been able to log into app as I don't get the OTP at all. I've requested the customer service multiple times to use email id for OTP, but they're not done it since last 4 months I've been using their service. I was helped with login once, since then I've sent email multiple times and talked with customer service who told that I'll be helped in 30 minutes which never happened. My maintenance is due too, which got ignored even after having a slot.

Very poor customer service. I have been using DrinkPrime for about one year and my experience has been frustrating. Their support team is very active when convincing you to take a subscription, but once you subscribe, getting help becomes very difficult. Service requests take too long and responses are often delayed. For something as important as drinking water, this level of support is unacceptable. I would not recommend DrinkPrime. Please think carefully before taking a subscription.

I've been using the purifier for two years with no service done to date. When I requested uninstallation, they kept bothering me with calls not to uninstall. After several calls, they agreed, but it's been delayed by over 15 days. Terrible service, I wouldn't recommend it. Every day, a new person asks for the pickup location, but no pickup has been done to date.

What’s new

Smarter Helpdesk Experience
Your conversation context is now carried forward when you’re connected to a support agent — no need to repeat details.
More Ways to Reach Support
Added multiple support entry points to make it easier for new and uninstalled users to get help quickly
Bug fixes