![](https://play-lh.googleusercontent.com/a/ACg8ocK2TNQJM61AFKY-fO8_rNMUWlt7WH1mQAZvWRvUH915GHcKtg=s32-mo)
Lavanya Pasupuleti
Have been using the app for about a month now and already liking it very much. We use to struggle with ordering the water cans and had to change multiple vendors because of cleanliness of the cans. Also didn't wanted to invest a lumpsump amount for water filter installation. DrinkPrime made it very easy from installation to maintainance. Also using the app is pretty straight forward.
1 person found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjUkg2cDzzxdvgOS10JhfYm_VtN8XFhyyLdEz3eedKnHu2kRpo0=s32)
Jyotisankar Panda
This review concerns the app and service. I've not been able to log into app as I don't get the OTP at all. I've requested the customer service multiple times to use email id for OTP, but they're not done it since last 4 months I've been using their service. I was helped with login once, since then I've sent email multiple times and talked with customer service who told that I'll be helped in 30 minutes which never happened. My maintenance is due too, which got ignored even after having a slot.
2 people found this review helpful
Waterwala Labs Pvt Ltd
June 29, 2020
Dear Jyotisankar, apologies for the inconvenience caused. We have taken note of this and have shared it with the concerned team. They will connect with you for further assistance.
29/06/2020:
Updated: Dear sir, we believe that your concern has been addressed. Do let us know if you need any further assistance.
![](https://play-lh.googleusercontent.com/a-/ALV-UjWDQG9avjJmnznDD6SwuEGmZeShR99oe0If7akXdf397T3YeB8YYQ=s32)
prakash yadav
My recent experience with Drink Prime's purifier service team was incredibly frustrating. I took a day off work for their technician, who never showed up. There was no communication about the delay or no-show. This lack of professionalism is unacceptable. It has severely shaken my trust in their reliability and customer service. Future customers should beware of such unreliable service.