DrinkPrime Water Purifier

Waterwala Labs Pvt Ltd

About this app

DrinkPrime is India’s smartest water purifier on rent trusted by 1 lakh+ users. The IoT-enabled water purifier in sync with the DrinkPrime mobile app allows you to access safe drinking water always.

With the DrinkPrime app, you can:

→ Monitor DrinkPrime’s health

Ensure drinking water quality by monitoring DrinkPrime’s health at all times.

→ Recharge DrinkPrime

Recharge DrinkPrime directly from the app in seconds.

→ Switch subscription plans

Upgrade to the most suitable DrinkPrime subscription plan without any hassles.

→ Top up

Top up your DrinkPrime with additional litres of water as needed.

→ Report an issue & track tickets

Report an issue, leave comments and track your ticket status. Our support team will reach out to you and help fix the issue in no time.

→ DrinkPrime maintenance

We proactively schedule maintenance checks for free. You have nothing to worry about.

→ Refer your friends

Refer and win exciting gifts worth up to ₹1 lakh!

→ Subscribe to DrinkPrime

Haven’t subscribed to DrinkPrime yet? Provide your details on the app and ‘Request a new Prime’. Our team will take care of the rest.

Want to know more about us? Head to www.drinkprime.in.

Ratings and reviews

Have been using the app for about a month now and already liking it very much. We use to struggle with ordering the water cans and had to change multiple vendors because of cleanliness of the cans. Also didn't wanted to invest a lumpsump amount for water filter installation. DrinkPrime made it very easy from installation to maintainance. Also using the app is pretty straight forward.

This review concerns the app and service. I've not been able to log into app as I don't get the OTP at all. I've requested the customer service multiple times to use email id for OTP, but they're not done it since last 4 months I've been using their service. I was helped with login once, since then I've sent email multiple times and talked with customer service who told that I'll be helped in 30 minutes which never happened. My maintenance is due too, which got ignored even after having a slot.

The app doesn't show your daily consumption, which suggests lack of transparency. It worries me that I can't exactly track how much water I am consuming, especially when I am paying based on consumption. There's no option to raise a ticket in this regard. Also, no email ID that I can reach out to. Has been few months now. Was told that they are working on the providing daiky consumption data in the app. No such update yet. Losing confidence in the service.

What's new

Simplified flow to help you get your purifier online faster
Improvements to referral page
Bug fixes