
A Google user
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This app used to work okay but has now become totally unreliable. The App is not accurate re phone usage. I took 2 short trips. On both occasions my cell was stationary in the vehicle holder. When my car came to a stop on each occasion i switched off the location to end the trip. I noticed the speed increased from 0 to 5km as i picked up my cell in the stationary car. I received 4 stars and was penalised for cellphone usage.
6 people found this review helpful
Dialdirect Insurance
September 2, 2019
Hello Zakaria, we understand this can be frustrating. We are working towards making this better. We would appreciate it if you could send us the details and your contact details at appsupport@dialdirect.co.za.

tele dlamini
This app has become a NUISANCE over the last 3 months!!!! I've had to uninstall and re-install atleast 5 times already because it freezes, or closes itself mid trying to open it, doesn't save trips, gives me 1 when I know for a fact it's supposed to give at least a 3! As I type this it has been refusing/failing to open since yesterday morning,meaning I've lost yesterday's cashback and will mostly probably lose today's one! This app is beyond Frustrating! It deserves a ZERO rating at this point
1 person found this review helpful
Dialdirect Insurance
March 6, 2026
Hi tele, we're truly sorry for the frustration you've experienced with the app over the past few months. Thank you for bringing this to our attention. we really appreciate you taking the time to let us know. Please rest assured that our team will investigate this issue urgently to ensure it gets resolved. ^MM

A Google user
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Hi, what is this new thing: "Number of stops starts detected" we are travelling in peak hour traffic of course there will be a lot of stops. And the "cell phone use detected" is also not accurate, the other day I had my phone in my jean pocket and it picked up as "HIGH cell phone use detected" And why do we get penalized for driving at night? Sometimes we had to travel when it is still dark!!!!!!!! And there should be an option to start and STOP the tracking part. When you sit in traffic for more than 5 minutes, the tracker stops by it self, then you are not even at your destination yet, and that sucks.
7 people found this review helpful