KeyHealth

KeyHealth Medical Scheme

About this app

Since launching our first KeyHealth application in November 2013, we have enhanced the application considerably in order to improve our members’ experience.

You and your dependants will each have your own online profile to access your own app. Access your electronic membership card, including children’s Easy-ER cards as well as emailing electronic membership cards to healthcare service providers and chat with us online and submit documents or claims.

Based on your current location you can also find the nearest hospital emergency rooms or search for the hospital emergency rooms in a specific area and navigate your way to the emergency room. You can also request your travel letter instantly, register on the KeyHealth Smart Baby programme as well as register your newborn baby with a touch of a button.

As the principal member, you will also be able to update your information, view documents such as your latest statement, tax certificate and general correspondence, and view messages sent to you via push notification. The Benefits and Claims tab allows you to view available savings, benefit limits and have easy access to claims submitted.

Ratings and reviews

An absolute pain. Thinking of going over to Dicovery. My disabled daughter is with them and I deal with her needs and never have a problem logging in or dealing with them. We have been with Keyhealth since early 1970's

The previous version of the app contained a digital membership card and the applicable benefits for the member that could be shared with the medical service providers to assess the cover provided. This is now missing and is a retrograde step. Please reinstate. This new app is useless if the login does not function. Please reinstate the previous version which seems to have been removed from the app listing. It is still on my previous phone and works whereas this app is a waste of time.

These guys obviously does not have a QA team to test their "upgrades" which is now a downgrade. The app does not cater for email addresses that is not .co.za. My email address ends with.cloud and it tells me invalid email address. When i used my wife's email address and tried to logon. I keep getting an error "limited connection, try again later" This is while i can stream on my phone with high internet speed.

What's new

General bug fixes and enhancements.