Government Employees Pension F

Government Employees Pension Fund (GEPF)

About this app

The Government Employees Pension Fund (GEPF) is a defined benefit fund that manages pensions and related benefits on behalf of government employees in South Africa. Established in 1996, it is the largest pension fund in South Africa and one of the largest pension funds in Africa and the world. Its current benefit structure offers members:

Benefits of GEPF self-service:

members can access latest benefit statements;
access latest and historic (five years) tax certificates (IRP5, IT3A, IT3B);
trace resignation and retirement benefit claims on this phase, however, on the next phase GEPF members will be able to track all benefit claims such as child’s pension benefit, spouse pension benefit, death benefit, funeral benefit, and divorce claim benefit;
update personal information such as address and contact details. (For security reasons, members updating personal information such as changing surname and marital status will still need to do so manually by completing the Z864 form for updating personal information. Once the form is completed, a member needs to submit it to the nearest GEPF office with supporting documents so that the details can be updated on GEPF self-service platforms);
nominate and update beneficiaries;
access personalised communication such as letters and newsletters;
access latest notices about GEPF services, processes and benefits;
view banking details that GEPF has on its system. (For security reasons, members updating banking details will still need to do so manually by completing the Z894 banking particulars form. Once the form is completed, a member needs to submit it to the nearest GEPF office with supporting documents so that the details can be updated on GEPF self-service platforms); and
request a “Please Call Me Back” if they're experiencing technical issues or need assistance with information on the platform.

Ratings and reviews

Useless. I cannot register, all it does is to spin a wheel on the screen. Admittedly it is a rather attractive wheel, but nonetheless useless. EDIT: 3 years later and apparently the whole system has gone to the birds. You tell us that you have loads of money, why not use some to fix this problem? If you work for the state, breaks are precious and not for calling someone you could have emailed or just found all the relevant information on on the app.

For weeks now the app won't allow any logins, just a message of a technical problem. Surely someone can try to fix this, and NO, even the email option resulted in a No-response. In it's currently state, most definitely a disfunctional app/option. I phoned, unfortunately just excuses and that even no emails can be sent from their office as that's disfunctional as well. Definitely not good at all. Even the response ain't valid as the call centre confirmed that no emails can be received or sent out

Many weeks now unable to log in due to "technical difficulties". It used to be OK-ish; nothing special, but I was able to log in and check basic stuff - 3 star level maybe. At the moment the app is a complete dud and not even deserving of the one star lower limit.

What's new

Refreshed latest version of The Government Employees Pension Fund (GEPF)