Jeremy “Jojo” Molintas
This app is overall good even if there are frequent maintenance sometimes. Good thing, they send notifications or messages but sometimes it is all of a sudden. Sometimes it also doesn't work if the telecom signal on a place is poor. But I think it's for security. So I still use it because it is more convenient for us living in a mountainous area, rather than keeping a ledger that will make us keep on going to the center/bank and getting manual updates.
1,173 people found this review helpful
CARD Bank - konek2CARD
September 7, 2022
Replied message: Hi, thank you very much for your feedback. Enjoy using konek2CARD😊
Arrazel Ramos
Hello, I think your app is very convenient but there's a problem with it. If ever you forgot your password and got you need to change it,you need to wait for the code but when you enter it without connection and accidentally press the send button twice your account will get locked up. Then will advice you contact costumer service but didn't provide any in the sign in page. It keeps sending notification of contact numbers for assistance but, it didn't respond.
1,920 people found this review helpful
CARD Bank - konek2CARD
November 16, 2021
"We regret the inconvenience you had to face.
For further assistance please share your information with our customer service. We will be more than happy to assist you.
Customer Service Hotline:
Smart: 0998-530-8689, 0909-233-6852
Sun: 0943-705-2510
Globe: 0917-707-9819
PLDT landline: 049-503-4156
Email: cardbankcsr@cardmri.com"
Andrea Francisco
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Very useful app but after some many days , it turns into disaster . I tried to update the app but its still not working properly. It always said "No internet connection. Error in connecting the server." I have a fast internet connection but why it always working like that. Hope you fix it. Very disappointing especially during these pandemic
1,583 people found this review helpful
CARD Bank - konek2CARD
September 20, 2021
"Hi, sorry for the inconvenience. Please call or text our customer service for account verification so we can properly address your concerns.
Thank You.
Customer Service Hotline:
Smart: 0998-530-8689, 0909-233-6852
Sun: 0943-705-2510
Globe: 0917-707-9819
PLDT landline: 049-503-4156"