Customer support or helpdesk, live chat for team collaboration in a shared inbox.

With ThriveDesk’s helpdesk mobile app your whole team can collaborate to answer queries in its Shared Inboxes, close sales deals with access to all previous conversations and purchase history and provide customer support on the fly with Live Chat.

Key features & what you can do using this app:

Shared Inbox - receive all your support and sales queries on the respective shared inbox, where all you agents can have access and view the queries. You can assign tasks to an agent for reply or you can reply yourself.

Accessibility - View queries that are closed, pending or afresh and assign agents to reply queries, use tags, leave internal messages.

Live Chat - receive messages sent by your lead from your website and reply to them on the fly, never miss any queries and be on time with your replies.

ThriveDesk’s shared inbox comes with many other features, such as-

Canned Replies
Spam Filtering
Auto BCC
Default Status update
Snooze
Reply Undo
Powerful Search
Keyboard Shortcuts
Conversation, Company, Happiness & Performance report.
Contact History

Who should use this customer support app?

Anyone with an eCommerce business can and should use this customer service software to communicate with their customers for easy on the go support. Irrespective of whether you are a 2 member team or a large group of individuals, being on a shared inbox means the whole team is working on perfect synchronisation as to the status of the queries.

Our deep integration with Wordpress and it's eCommerce plugins, such as WooCommerce, easy digitals, Fluent CRM and many more makes it as easy as possible for you to provide customer support and close sales deals.

ThriveDesk Ltd

Additional information