Introduction The INSS Mobile App ("the App") is developed and managed by
Instituto Nacional de Segurança Social de Timor-Leste to provide workers in both
public and private sectors access to their Social Security information, including
personal details, professional status, contribution history, benefits, and a pension
simulator. This Privacy Policy outlines how we collect, use, and protect your personal
information when you use the App.

Information We Collect To provide the App’s services, we may collect the following
types of information:
Personal Information: Full name, date of birth, ID number, Social Security
number, email address, phone number, and other identifying details required for
user registration and verification.
Employment and Contribution Data: Information related to your employment
history, salary, contribution records, and attributed benefits.
Device and Usage Data: Information about your device, IP address, geolocation, and how you
interact with the App.
Support and Communication Data: Any information you provide when
contacting support or making inquiries.

How We Use Your Information Your information is used to:
Authenticate and verify your identity upon registration.
Provide access to your Social Security records and contribution details.
Enable the Pension Simulator and other related services.
Improve and secure the App’s functionality and user experience.
Respond to support requests and inquiries.
Comply with legal and regulatory requirements.

Data Protection and Security We implement appropriate security measures to
safeguard your personal information, including:
Data encryption in transit and at rest.
Secure authentication and access controls.
Regular security assessments and updates.
Strict access control policies liming data access to authorized personnel only.

User Responsibilities To ensure the correct use of the App, users must:
Provide accurate and up-to-date information during registration.
Keep login credentials confidential and not share them with others.
Use the App only for personal Social Security information access and not for
fraudulent purposes.
Notify us immediately if they suspect unauthorized access to their account.

Data Sharing and Disclosure We do not sell, trade, or rent users' personal
information. However, we may share data with:
Government agencies or legal authorities when required by law.
Service providers assisting in the operation of the App under strict confidentiality agreements.
Third parties only with explicit user consent or legal obligation.

Data Retention We retain your personal information as long as necessary to provide
services and comply with legal obligations. If you choose to delete your account, we
may retain certain data for regulatory compliance and security purposes.

Third-Party Links and Services The App may contain links to third-party websites or
services. We are not responsible for their privacy practices, and we encourage users
to review their respective privacy policies.

Updates to the Privacy Policy We may update this Privacy Policy periodically.
Changes will be posted within the App, and continued use of the App after changes
signifies acceptance of the revised policy.

Contact Us If you have any questions about this Privacy Policy or how your data is
handled, you may contact us at:

Instituto Nacional de Segurança Social de Timor-Leste
seguranca.socialtl@gmail.com
Rua Caicoli, Dili, Timor-Leste

By using the INSS Mobile App, you agree to the terms outlined in this Privacy Policy.

Mobile App INSS-TL

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