Swachhatawala – Civic Sanitation and Service Reporting Platform

Swachhatawala is a civic-tech application designed to improve cleanliness, public hygiene, and service delivery by connecting citizens, sanitation workers, and supervisory teams on a single digital platform. The app enables users to report civic issues, locate public facilities, track waste collection schedules, and receive timely updates related to cleanliness and urban services.

This platform is suitable for daily urban operations as well as large public events where sanitation and real-time coordination are important.

Disclaimer (Required for Policy Compliance)
Swachhatawala is a privately developed application. It is not an official government or municipal application and is not affiliated with, endorsed by, or authorized by any government authority or urban local body.

All public information displayed in the app is derived from publicly available and official government sources. These sources are referenced below.

Key Features:

Civic Issue Reporting
Users can report cleanliness and public facility issues by submitting photographs, voice notes, and descriptions. Each report is automatically geo-tagged, and users can monitor the status of submitted complaints.

Public Facility Locator
The application provides location-based access to public amenities, including toilets, drinking water points, urinals, medical booths, and helpdesks. Information such as cleanliness status, accessibility features, and distance is available for each facility.

Waste Collection Schedule
Area-wise waste collection schedules are displayed in the app. Users can view upcoming collection days and receive reminders to help prevent missed pickups and waste accumulation.

Cleanliness Feedback System
Citizens can rate the cleanliness of facilities on a standardized scale and submit optional comments or photographs. This feedback supports continuous improvement in sanitation services.

Emergency Assistance
The application includes a one-tap emergency alert feature that shares the user’s location with the nearest help center. If internet connectivity is unavailable, the app attempts to send alerts through SMS.

Multilingual and Accessible Interface
Swachhatawala supports multiple languages and includes accessibility features such as high-contrast modes and voice-based reporting, making it suitable for diverse user groups.

Field Staff Task Management
Sanitation workers receive tasks based on their location and can upload before-and-after photos, update task completion status, and maintain attendance and shift records.

Supervisor and Administrator Dashboard
Supervisors can access a web-based dashboard for monitoring complaints, assigning tasks, viewing heatmaps, tracking performance metrics, and generating reports for cleanliness and service-level compliance.

Purpose and Benefits
• Strengthens coordination between citizens and sanitation teams.
• Improves transparency in issue reporting and resolution.
• Helps municipalities maintain higher cleanliness standards.
• Supports efficient sanitation management during events and daily operations.

Privacy and Data Handling
Swachhatawala operates independently and does not represent any government body. User data is handled responsibly and used only to facilitate the features and services stated in the application.

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Additional Information