Elevate your customer support with the Arabot Live Agent app – your mobile hub for chat and ticketing.

Designed for human agents, the Arabot Live Agent app provides the powerful tools needed for second-line customer support. Seamlessly take over complex conversations initiated by chatbots and manage them through to resolution, all from your Android device.

This is the official mobile application complementing the Arabot platform, enabling your support team to deliver efficient, tracked, and organized customer service anywhere.

Key Capabilities of the Arabot Live Agent App:

Seamless Chatbot Handoff: Effortlessly transition conversations from your Arabot chatbot to a human agent when complex issues arise.

Live Customer Chat: Engage directly with customers in real-time for immediate assistance.

Integrated Ticketing System: Create, view, and update support tickets linked to conversations for organized tracking.

Conversation Tracking: Maintain full visibility of customer interaction history across chat and tickets.

Second-Line Support: Equip your expert agents with the tools to handle escalated and complex inquiries.

Unified Inbox: Manage all customer communications – chats and tickets – in one place.

Push Notifications: Stay instantly informed of new chats or ticket updates requiring your attention.

Customer Context: Access comprehensive customer details and history for personalized support.

Chat Transfer: Route conversations to the right agent or department within your team.

Intuitive Interface: Easy-to-navigate design optimized for mobile support delivery.

How Arabot Live Agent empowers your team:

Improve Resolution Rates: Handle complex issues efficiently with access to full conversation history and ticketing.

Boost Agent Efficiency: Streamline workflows with seamless chatbot handoff and integrated tools.

Enhance Customer Experience: Provide expert human assistance precisely when needed after initial bot interaction.

Stay Organized: Keep track of all support interactions with built-in ticketing and conversation logging.

Enable Mobility: Deliver high-quality support from anywhere, extending your support coverage.

The Arabot Live Agent app is an essential tool for businesses using Arabot to provide smart, layered customer support. It ensures a smooth customer journey by connecting bot efficiency with human expertise.

Download the Arabot Live Agent app today and provide expert support on the go!

Arabot LTD.

Additional Information