V-Health – Your North Carolina Medicaid Health Information

V-Health gives eligible North Carolina Medicaid members a simple and secure way to access, view, and store supported Medicaid health information through a mobile application developed by Virtual Software Inc.

V-Health is an independent third-party healthcare application designed to support patient access to health information through applicable authentication processes and healthcare interoperability standards.

Sign in through the supported Medicaid authentication process to access information associated with your Medicaid account, subject to availability and authorization. V-Health presents retrieved information in an easy-to-use mobile experience so you can review your available health information when you need it.

With V-Health, You Can
- Sign in through the supported Medicaid authentication process.
- Access supported Medicaid health information, subject to availability and authorization.
- View retrieved information in a clear, mobile-friendly format.
- Store retrieved information through V-Health based on your selected subscription.
- Access previously stored information during the applicable storage period.

Your Health Information

Your Medicaid information is read-only within V-Health. The app does not allow you to edit or modify official records maintained by the North Carolina Department of Health and Human Services (NCDHHS). Information displayed in V-Health is retrieved from the applicable data source, when available, and presented for your convenience.

Subscription

V-Health offers an auto-renewing subscription that provides storage of supported Medicaid information for the period associated with your selected subscription. Subscription pricing and available plans are displayed in the app before purchase.

Payment is processed through Google Play. Your subscription automatically renews unless canceled in accordance with Google Play subscription terms. You can manage or cancel your subscription through your Google Play account.

Privacy and Security

V-Health is designed to handle sensitive information securely. Authentication is handled through the applicable supported process to access authorized information.

Please review the V-Health Privacy Policy for details about how information is collected, stored, retained, and protected.

Medical Disclaimer

V-Health helps users access and review existing health information. It does not provide medical advice, diagnosis, or treatment. Always consult an appropriate healthcare professional regarding medical questions or decisions.

Government Disclaimer and Official Resources

V-Health is an independent third-party application developed and operated by Virtual Software Inc. It is not a government application and is not developed by, affiliated with, or endorsed by NCDHHS, North Carolina Medicaid, the Centers for Medicare & Medicaid Services (CMS), or any other government entity.

For official information about Medicaid, third-party applications, and patient access to health information, please consult the following government resources:

NC Medicaid Connect – Beneficiary Information and Approved Third-Party Applications
https://connect.medicaid.ncdhhs.gov/beneficiary?section=approvedThirdPartyApps#:~:text=Frequently%20Asked-,Questions,-Your%20Rights%20Under

CMS Interoperability and Patient Access Final Rule (CMS-9115-F)
https://www.cms.gov/initiatives/burden-reduction/overview/interoperability/policies-regulations/cms-interoperability-patient-access-final-rule-cms-9115-f

These resources provide official information about the NC Medicaid Connect program, third-party application access, and federal policies supporting patient access to health information. Please consult the official sources for current requirements and guidance.

Support

Support and additional information are available through the V-Health website.