Welcome to Delivery Ahoy, a delivery management platform that connects customers, vendors, and drivers in a single application.

Delivery Ahoy enables customers to browse products, place orders, track delivery progress, and communicate with drivers. Vendors can manage products, receive orders, and create delivery requests, while drivers can manage assigned orders and deliveries and complete delivery confirmation workflows.

The platform supports order management, proof of delivery, prescription delivery workflows, ratings and reviews, and in-app communication between users.

🏪 Vendor Features

Delivery Ahoy helps vendors manage products, orders, and delivery requests from a single platform.
• Add and manage products that customers can browse and purchase.
 • Receive and manage customer orders.
 • Create delivery requests for items that need to be delivered to a recipient. 
• View delivery records and delivery history. 
• View order details, order history, and delivery records.

🛍 Customer Features

Customers can browse products, place orders, and stay updated throughout the delivery process.
• Browse and purchase products uploaded by vendors.
• Place orders directly through the app and manage active orders.
• View pending, completed, and past orders.
• Track order progress through delivery status updates.
• Communicate with assigned drivers using in-app chat.
• Submit complaints and support requests directly through the application.
• Rate and review drivers after successful order completion.

🚚 Driver Features

Drivers can manage assigned orders and deliveries from acceptance to completion.
• Accept or reject assigned orders and delivery requests.
• Communicate with customers and vendors through in-app chat.
• Collect signatures and delivery confirmations when required.
• Upload proof of delivery and complete verification requirements.
• Maintain delivery history and records, including prescription-related deliveries.

📦 Order Management Workflow

• Customers can place orders directly through the app.
• Orders progress through an assignment and delivery workflow before completion.
• Assigned drivers can accept and complete deliveries.
• Order completion may include confirmations and signatures from the vendor, driver, and customer.
• Customers can monitor order progress through delivery status updates.

📋 Delivery Request Workflow

• Vendors can create delivery requests for items that need to be delivered to a recipient.
• Delivery requests progress through an assignment and fulfillment workflow.
• Assigned drivers can accept and complete delivery requests.
• Delivery records and confirmation details are maintained throughout the process.

📍 Delivery Tracking

Customers can monitor delivery progress through the Tracking Status section, which displays key delivery stages and order updates from assignment to completion.

⭐ Ratings & Reviews

• Customers can provide ratings and reviews for drivers after successful order completion.
 • Feedback helps maintain service quality and delivery standards.

💊 Prescription Delivery Workflow

For prescription-related deliveries, additional verification steps may be required. Drivers can complete delivery documentation, collect required signatures, and provide proof of delivery before delivery is marked as completed.

🔐 Role-Based Access

Features available within Delivery Ahoy may vary depending on whether you are signed in as a Customer, Vendor or Driver.