If you have received an SMS text message or an email informing you of the need to pay Import duty or tax from Customs ePay, this is because the seller of your goods has not charged you for either the import duty, in country tax or in some cases both at the point of purchase.

Customs ePay is designed to make it easier for you to make these payments quickly and securely, which means that your parcel avoids being delayed at customs.

** DISCLAIMER **

Customs Clearance Limited (CCL) and the Customs ePay app do not represent a government entity.

The Customs ePay app is an independent application developed and operated by CCL. Please note that Customs ePay is not affiliated with or endorsed by any government entity.

While Customs ePay may provide information or services related to government activities or services (e.g. activities relating to Customs, Import and Export), it is important to understand that CCL is a private entity and our app is not an official platform of any government agency or organization.

By using Customs ePay, you acknowledge and agree that we are not a government entity and that any interactions or transactions conducted through our app are independent of any government agency or organization.

Sources of Information:

https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

https://www.gov.uk/vat-rates

https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html

https://www.belastingdienst.nl/customs

https://www.government.nl/topics/vat/vat-rates-and-exemptions

https://www.douane.gouv.fr/fiche/calcul-des-droits-et-taxes-sur-les-achats-letranger

https://www.sars.gov.za/customs-and-excise/about-customs