Report a maintenance problem at your rental property in just a few minutes, without waiting on the phone or sending back-and-forth emails.

The Philip James Maintenance app provides tenants with a quick, simple way to report repairs. Select the problem, add a photo, enter your contact details and submit your report.

REPORT A WIDE RANGE OF PROBLEMS

Choose from more than 100 common maintenance issues, including:

• Heating, hot water and radiators
• Electrics, sockets and lighting
• Leaks, drains and plumbing
• Kitchens and appliances
• Bathrooms, toilets and showers
• Doors, windows, locks and garages
• Roofs, gutters and chimneys
• Floors, walls, ceilings and stairs
• Smoke alarms and other detectors
• Pests and vermin
• Gardens, fences and gates
• Furniture

Can’t find the exact problem? Select “Other” and describe the issue in your own words.

ADD PHOTOS

You can attach up to three photos from your camera or photo library. Providing clear photos can help the maintenance team understand the problem and make sure the right contractor and equipment are arranged.

GAS EMERGENCIES

Do not use the app as your first point of contact if you smell gas.

The app includes gas emergency guidance and the National Gas Emergency Service telephone number. This information is available even when you do not have a mobile signal or internet connection.

IMPORTANT INFORMATION

Any important updates about maintenance, repairs or changes affecting your tenancy will be displayed when you open the app.

NO ACCOUNT REQUIRED

There is no need to create an account or remember a password. Simply open the app, complete the report and submit it. You will receive an email confirming that your report has been sent.

WHO CAN USE THE APP?

The app is for tenants living in properties managed by Philip James Partnership.

If your property is managed by another letting agent or landlord, please contact them directly.