Overview of the Keenan TPA Benefits Access

The Keenan TPA Benefits Access mobile App is a comprehensive online platform that gives members and dependents secure access to their healthcare benefits at any time. Here is a detailed overview of the functionality.

Purpose and Access

The portal can be reached online and works on desktop computers, laptop computers, tablet devices and Apple and Android phones. It serves as a central hub for viewing health plan information, claims, identification cards, and provider resources.

Registration and Login

Types of Users include members who are policy holders and dependents such as spouse partner or child over sixteen years of age.

Registration can be done using the member identification from the identification card or by providing personal information to find the account.

Security features include onetime password verification, password policy enforcement, and email confirmation.

Dashboard Features

The dashboard provides a single location for Coverage Details which include benefit summaries, coverage tiers, deductible and out of pocket accumulators

Claims Status which allows tracking of claims by type such as completed or processing with detailed breakdowns and the ability to download explanation of benefits

Identification Cards access including viewing, downloading temporary identification cards, and requesting physical cards from the administrator

Resources including access to forms frequently asked questions and helpful links

Finding Care by searching for in network providers using links specific to the health plan

Claims Management

Claims can be filtered by member name type and service date. Users can view detailed claim information including billed charges provider details diagnosis codes and patient responsibility. Claim data can be downloaded in spreadsheet or document format.

Profile Management

Users can update email address password and explanation of benefits preferences. Personal and dependent information is available for viewing but changes must be made through the employer. Users can add alternate email addresses and submit authorization forms for health privacy purposes to allow others to discuss benefits on their behalf.

Support

For issues or account recovery, users should call the number on the back of the medical identification card or send an email to customer service at TPACustomerService@Keenan.com.