Admin App: The Ultimate Support Management Tool

Are you looking for a way to streamline your support operations and provide better service to your customers? Look no further than the Admin App, the control centre for organisations using Prime Support.

Prime Support is a platform that connects organisations with customers, staff, and agents, and enables them to handle support tickets efficiently and effectively.

With Admin App, you can perform various administrative tasks, such as:

Registration and Setup: Register your organisation on Prime Support and set up your profile with your logo, contact details, and other information.

Staff Management: Register your staff members, assign them roles, and manage their accounts. You can also monitor their performance.

Agent Recruitment: Recruit agents from a pool of professionals to handle support tickets alongside your staff. You can also rate and review their work.

Department Configuration: Create and configure departments for different functions, such as operations, sales and marketing, IT, etc. Ticket assignment will be specific to departments based on the customer's query or issue.

Department Heads: Select department heads from the list of registered staff or agents, and give them the responsibility of managing affairs within their respective departments. They can also oversee the quality and timeliness of the support provided by their team members.

Role Assignment: Define roles for staff and agents, and grant them permissions based on their level of expertise and responsibility. For example, you can allow them to view customer contact details, make calls to customers, close tickets, re-open closed tickets, transfer tickets to other departments, and so on.

Dashboard: View a comprehensive dashboard that displays key metrics, such as ticket volumes, open tickets, closed tickets, staff and agent groups, and other relevant data.

Additional Administrators: Designate other administrators from the list of registered staff or agents, and give them the authority to perform administrative tasks on your behalf. You can also revoke their access at any time.

Word Restrictions: Restrict certain words or phrases from being used in support tickets for security and moral reasons. For example, you can block sensitive information, such as credit card numbers, passwords, etc., or offensive language, such as profanity, slurs, etc.

e-Board Notices: Post notices or announcements on the organisation's e-Board, which is visible to all users of Prime Support. You can also provide an expiration date for elements like job advertisements, promotions, events, etc.

The Prime Support Admin App is the ultimate support management tool that helps you to improve your customer satisfaction, reduce your operational costs, and increase your productivity. Download it today and enjoy the benefits of Prime Support.