Simple, yet powerful portal that ensures that MinIO’s commercial customers get the very best out of their MinIO product Deployments.
MinIO's unique Enterprise Support model delivers24/7 direct access to engineers with a 4-hour SLA and 'Panic Button' escalation. With direct access to engineers who wrote the code, The SUBNET portal enables one-click diagnostics, performance profiling, and real-time collaboration for mission-critical deployments.
FEATURES:
Direct-to-Engineering Support- All support requests go directly to the engineers who built AIStor via a real-time, Slack-like interface with live availability, typing indicators, and full ticket history for rapid resolution.
4-Hour Response SLA Guarantee - All availability, security, and performance issues have a 4-hour response SLA from MinIO engineers who own end-to-end resolution with no handoffs. SUBNET provides transparent SLA tracking with automated threshold alerts for operational predictability.
Instant SLA via 'Panic Button' - The SUBNET-integrated Panic Button instantly alerts MinIO’s global engineering team for production emergencies, bypassing standard workflows and engaging multiple specialists immediately for rapid, comprehensive resolution.
One-Click Health Diagnostics- Automated Health Check in SUBNET validates hardware, software, and security configurations, surfacing issues like drift or EC faults with severity-based remediation steps in a visual dashboard.
Performance Tests, Inspection & Profiling- Integrated benchmarking measures drive, network, and object throughput, while advanced profiling detects CPU, memory, and I/O bottlenecks and validates erasure-coded object integrity through detailed metadata audits.

more details at:
https://www.min.io/product/aistor/proactive-support
NOTE:
SUBNET is currently available to MinIO employees only. A MinIO SUBNET account is required — there is no self-service sign-up in the app. Customers can access SUBNET on the web at https://subnet.min.io.