Trusq brings your team's shared support inbox to your phone. Messages from email, WhatsApp, Instagram, Matrix, Threema and your website's contact forms land in one place, and you can answer them wherever you are.

WHAT YOU CAN DO
• See all tickets in real time, with filters and saved views
• Read the whole conversation, including attachments and the activity history
• Reply with text, canned responses or macros, and attach photos and files
• Change status, priority, assignee and tags with one tap
• See when a colleague is already working on the same ticket
• Get notified about new and updated tickets
• Search across tickets and contacts
• Keep an eye on SLAs and your team's reports

AI THAT WORKS FOR YOUR TEAM
Trusq's AI assistant sorts incoming messages, suggests priority and tags, and drafts answers from your own knowledge base. In the app you can:
• See at a glance which replies and notes the AI wrote
• Review AI drafts and approve them before they go out
• Manage the knowledge base the assistant answers from
• Adjust how the assistant works in your workspace

HOSTED IN THE EU, BUILT FOR GDPR
• All your data – tickets, messages, attachments, backups – is stored on servers in Germany
• The AI assistant runs on models hosted in the EU, not in the US
• Notifications contain no ticket content: the app fetches the details directly from our servers in Germany, so neither Google nor Apple sees what your customers wrote
• Two-factor sign-in if your workspace uses it

REQUIRES A TRUSQ ACCOUNT
The app is for members of a Trusq workspace. Your administrator invites you from the Trusq web app; you can accept the invite and set your password right in the app.

Trusq is made in Germany. Learn more at trusq.de.