Derik Helpdesk & Call Log is an enterprise operational management application designed for Derik Group employees, administrators, and field service engineers. The app streamlines internal complaint logging, task scheduling, engineer assignment, and real-time resolution tracking.

KEY FEATURES:

⚡ Fast & Secure OTP Login
• Instant 6-digit SMS OTP verification directly to your registered mobile number.
• No complex passwords or third-party authenticator setup required.

🎫 Seamless Ticket & Complaint Management
• Log internal hardware, software, network, or facility complaints in seconds.
• Categorize issues by department, urgency, and equipment details.
• Attach photo proof and documentation directly from your phone camera or gallery.

👨‍🔧 Field Engineer Assignment & Scheduling
• Real-time dispatching and assignment of complaints to field service engineers.
• View scheduled service dates and update work remarks on the go.
• Flexible rescheduling workflows based on field availability.

🕒 Comprehensive Complaint Timeline
• End-to-end transparent audit trail for every ticket.
• Track assign dates, manager notes, engineer visit remarks, and status changes in chronological order.

🔔 Status Tracking & Notifications
• Live status progression: Open ➔ In Progress ➔ Pending ➔ Resolved ➔ Closed.
• Keep staff and engineers aligned on task progress.

📱 Modern & Intuitive Mobile Experience
• Clean, responsive interface optimized for Android devices.
• Quick copy-paste for OTP codes and one-tap support contact.

Note: This application is intended for authorized internal employees, managers, and service personnel of Derik Group.