GuidedView lets you share your Android phone or tablet screen with a trusted helper during a support call. GuidedView uses the AccessibilityService API for one optional feature that is off by default: letting your live helper send single taps to your screen. Details are below.

ACCESSIBILITYSERVICE API DISCLOSURE
GuidedView uses the Android AccessibilityService API for one purpose only: optional agent taps. If you turn agent taps on, the human helper you are sharing your screen with can send a single tap to a spot on your screen, one tap at a time, during a live sharing session in which you have allowed taps.

• Optional and off by default. Screen sharing works without it. Before GuidedView opens Android Accessibility settings, it shows a full-screen explanation with two choices, Agree and open settings or No thanks. Nothing is turned on unless you choose to agree, then switch on GuidedView agent taps in Android Settings, then allow taps for your current session.
• No data collection through Accessibility. GuidedView does not use the AccessibilityService API to read your screen, see what you type, or collect or share personal or sensitive data. The only things sent back are whether taps are on and whether each tap went through. To keep taps accurate, GuidedView checks on your device whether screen magnification or touch exploration (TalkBack) is on, and that check stays on your device.
• Single taps only. GuidedView does not swipe, scroll, drag, or long press, and it never acts on its own. Every tap is sent by your human helper.
• Only during a session you approved. A tap cannot be sent unless you are sharing your screen in a live session and have allowed taps for that session. Taps are never sent while your device is locked.
• Yours to stop. Stop agent taps at any time in GuidedView or from the sharing notification. To turn the permission off, open Android Settings, then Accessibility, then GuidedView agent taps.
• Not an accessibility tool. GuidedView is a screen sharing app for support calls.

A tap works like your own finger, so it can press buttons or on-screen keyboard keys. Stop agent taps before private steps. Agent taps appear only in sessions where your helper's account offers them, and are not available on Android 12 or 12L.

HOW IT WORKS
Open the original GuidedView invitation, confirm that you expected the helper, and approve Android's screen-sharing prompt. Your helper sees your screen live and can guide you through each step. Pause before passwords, codes, payment details, or other private information. Stop sharing whenever you choose. A live invitation is required to begin.

OPTIONAL POINTER
GuidedView can show your helper's pointer, and a ring where they point or tap, over the screen you are sharing. This uses Display over other apps, not Accessibility. The pointer only draws and does not intercept your touches. You can turn this permission off in Android settings at any time.

FOR HELPERS
Sign in to your GuidedView account to manage invitations and view customer-approved sessions. Customers do not need an account to accept an invitation.

GuidedView shares screen video without capturing microphone or camera input. GuidedView does not record sessions. Other participants may capture what appears on their own devices outside GuidedView's controls. Only share with someone you trust and expect.

Privacy: https://www.guidedview.io/privacy
Support: https://www.guidedview.io/support