Get the care you need—when you need it most.

Urgent Support Link (USL) is your fast, flexible pathway to trusted in-home care. Developed by a team of experienced clinical professionals, USL helps individuals and families connect with qualified care workers on demand—especially during moments of crisis, unexpected hospital discharge, or unplanned care needs.

Whether you’re arranging care for yourself, a loved one, or planning ahead, USL offers peace of mind through instant access to reliable, personalised support services.

Key Features:

On-Demand Care: Book a trusted care professional directly through the app, whenever you need assistance.

Free Assessment: Register online and receive a complimentary assessment within 24 hours.

Personalised Care Plans: Tailored care solutions developed by our clinical team to suit individual needs.

Real-Time Support: Easy in-app communication for service users, carers, and family members.

Appointment Tracking: View upcoming and previous visits for full visibility and reassurance.

Supportive Resources: Access FAQs, training guides, and technical help—all in one convenient place.

Specialist Services: Including palliative care, dementia care, cancer support, and services for young people.

How It Works:

Register for Free
Fill out our online form or call 0345 355 3238 (Option 6) to get started.

Get Assessed
Receive an in-person or virtual care assessment within 24 hours of registration.

Download the App
We'll send your login credentials and provide support to set up your account.

Access Care On-Demand
Begin booking and managing care services from anywhere, at any time.

Who It's For:

Individuals in need of urgent or ongoing home care

Families arranging care for a loved one

Patients transitioning home after hospital discharge

Caregivers looking for trusted backup support

Whether it's planned support or an emergency situation, Urgent Support Link is your trusted partner in care-providing comfort, speed, and clinical reliability right at your fingertips.

Reliable care. When it matters most.